An easy announcement is one or more prompts to be played to a caller on the IVR. Administrators/supervisors can quickly add or change announcements on the IVR (greetings, promotions, outages) with a web-based interface.
By adding calendar time/date and region, announcements can also be scheduled to be played over a certain time/period and for particular caller segments only.
A folder structure interface to upload new language prompts while showing already uploaded prompts from UCCX or UCCE media server. While uploading, the application validates the format with CCX audio format compliance. Use these prompts while creating easy announcements to be played back on the IVR.
See Hardware Sizing sheet for detailed machine specifications.
|Operating System||Windows Server 2012|
Compatibility with specific versions of Cisco Contact Center Express and Enterprise
Cisco Unified Contact Center Enterprise (UCCE)
|versions||10.5 and higher|
Cisco Unified Contact Center Express (UCCX)
|versions||10.6 and higher (premium)|