Conversational IVR
Build a conversational IVR by combining a Chatbot/ NLU with an Automated Speech Recognition engine.
AI engines that we have integrated with:
- Google Dialogflow
- Amazon Lex,
- Microsoft Cognitive Services
- Rasa.ai
- Spacy.io
- Sestek
- Lumenvox
- PerspectiveAPI.com
Freely combine multiple engines to achieve a business outcome, adapt to a certain language, move between cloud and on-prem solutions or reduce costs.
Voice AI connect use cases
AI can also assist your live contact center agents with context-relevant activities and information during the call.
For a speech channel, you can perform:
- Speech Recognition/ Conversational IVR
- Voice Biometrics/ Speaker Identification
- Transcription
- Translation
- Detect abusive language
- Detect emotions
Video face recognition
If your SIP or WebRTC trunk contains video, you can conduct real-time face recognition, using for example Microsoft Face API , Amazon Rekognition or Google Cloud Vision API.
Enhanced Fax capabilities
If your SIP trunk contains a fax, it can:
- receive a fax and store or forward an image
- conduct OCR (optical character recognition) to extract text, for example using Google Tesseract OCR , Amazon Textract or Microsoft OCR (Computer Vision)
- execute NLU (Natural Language Understanding) on the text to extract meaning and information from that text
Scripted IVR with node.red
Create a simple IVR call flow using an embedded node.red visual designer.
Passive AI
