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Social media/ FB Pages
Whatsapp Business API
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Surveys/ Quality Assurance
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Salesforce
Microsoft Dynamics
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Screen pop Connector
Oracle Siebel
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Service Now
SAP Interaction Center / Hybris C4C
Javascript CTI Toolbar
Contact Center
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Preferrence Center
EF_Agent Guidance
Agent Guidance Script integration with Rasa.ai or third-party knowledgebase
$
4.00
/ month charged annually
No. of Concurrent Agents:
EF_Agent Guidance quantity
Add
Hybrid Chat (Cust – Agent – Bot)
Social media/ FB Pages
Whatsapp Business API
CX
Documentation
Customer Profiles & Interactions
Campaigns
Digital Marketing Campaigns (Email, Chat, WWW, Voice)
Surveys/ Quality Assurance
Voice Recording
Callback
Forms
WebRTC – Voice, Video, Screenshare
Tagging and Wrap up
CRM Connectors
Salesforce
Microsoft Dynamics
Web Connector
USD Connector
Screen pop Connector
Oracle Siebel
Oracle Service Cloud CX
Service Now
SAP Interaction Center / Hybris C4C
Javascript CTI Toolbar
Contact Center
Cisco CCX/ CCE add-on SW
Reporting
CUIC Reports
Dashboards & Wallboards
Business Intelligence/ Analytical Reporting
Mobile Agent
Media Routing
Webphone
IVR and Speech AI
Careers
Orders
Preferrence Center
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