What makes us different

Agent Assistance

Embedded WebRTC webphone

Digital Channels

Expert Transfer to MS Teams

1-Start Conversation | Account Popup & Agent States

2-AI Agent Assistance



Call Controls
Controls/buttons on the toolbar change based on the current state of the agent/call and on the telephony event fired from the contact center. Using the communication toolbar, agent can perform the following actions,
Accept an incoming call
Hold/Resume/End call
Consultative or blind call transfer to extensions
Conference call

4-Multi-Channels & Chat switching



5-Expert Transfer & Embedded WebPhone

6-Conversation Activity & Wrap-up states
