Junior Cisco Voice Engineer – CCE/CCX – Cairo,Egypt

In by

Junior Cisco Voice Engineer – CCE/CCX – Cairo,Egypt

Website Expertflow

Customer Collaboration Software

Expertflow is looking for a Junior Cisco collaboration engineer in Egypt to implement and support Cisco CCE and CCX contact center.

Please note that prior experience with Contact Center Enterprise is required.



  • Implement Cisco Contact Center Enterprise (PCCE/UCCE) and Contact Center Express (CCX) solutions
  • Write scope, documentation and handover documents
  • Cisco ICM/VXML scripting
  • CUIC/AW reporting customization
  • On site deployment/training
  • Support existing CCE/CCX deployments (support may include weekends or non working hours in case of emergency)



  • Solid knowledge with VoIP technology
  • Solid troubleshooting and resolving problems related to CCE/CCX systems
  • Good knowledge of IPT/Routing/Switching/CUCM is a plus


Please send your resume to hr-me@expertflow.com along with a cover letter with the subject containing the job title.