Junior Cisco Voice Engineer – CCE/CCX – Cairo,Egypt

In by February 16, 2023

Full Time
Cairo, Egypt
Posted 1 month ago

Website Expertflow

Customer Collaboration Software

Expertflow is looking for a Junior Cisco collaboration engineer in Egypt to implement and support Cisco CCE and CCX contact center.

Please note that prior experience with Contact Center Enterprise is required.

Responsibilities:

Implement Cisco Contact Center Enterprise (PCCE/UCCE) and Contact Center Express (CCX) solutions
Write scope, documentation and handover documents
Cisco ICM/VXML scripting
CUIC/AW reporting customization
On site deployment/training
Support existing CCE/CCX deployments (support may include weekends or non working hours in case of emergency)

Qualifications:

Solid knowledge with VoIP technology
Solid troubleshooting and resolving problems related to CCE/CCX systems
Good knowledge of IPT/Routing/Switching/CUCM is a plus

Please send your resume to hr-me@expertflow.com along with a cover letter with the subject containing the job title.

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