Customer Collaboration Software
Expertflow is looking for a Junior Cisco collaboration engineer in Egypt to implement and support Cisco CCE and CCX contact center.
Please note that prior experience with Contact Center Enterprise is required.
- Implement Cisco Contact Center Enterprise (PCCE/UCCE) and Contact Center Express (CCX) solutions
- Write scope, documentation and handover documents
- Cisco ICM/VXML scripting
- CUIC/AW reporting customization
- On site deployment/training
- Support existing CCE/CCX deployments (support may include weekends or non working hours in case of emergency)
- Solid knowledge with VoIP technology
- Solid troubleshooting and resolving problems related to CCE/CCX systems
- Good knowledge of IPT/Routing/Switching/CUCM is a plus
Please send your resume to firstname.lastname@example.org along with a cover letter with the subject containing the job title.