Expertflow is looking for a Junior Cisco collaboration engineer in Egypt to implement and support Cisco CCE and CCX contact center.

Please note that prior experience with Contact Center Enterprise is required.

Responsibilities:

• Implement Cisco Contact Center Enterprise (PCCE/UCCE) and Contact Center Express (CCX) solutions
• Write scope, documentation and handover documents
• Cisco ICM/VXML scripting
• CUIC/AW reporting customization
• On site deployment/training
• Support existing CCE/CCX deployments (support may include weekends or non working hours in case of emergency)

Qualifications:

• Solid knowledge with VoIP technology
• Solid troubleshooting and resolving problems related to CCE/CCX systems
• Good knowledge of IPT/Routing/Switching/CUCM is a plus