Webex CTI Connector for Zoho CRM

In today’s fast-paced world of customer service, companies need more than just basic call controls. Traditional CRM-CTI integrations — click-to-dial and screen pop-ups were once enough.
Not anymore.

Our Webex CTI Connector for Zoho CRM redefines the agent experience by offering advanced capabilities that truly empower teams using Zoho CRM.
Built specifically for Webex Contact Center, this solution turns your CRM into a powerful command center for customer engagement.

You can find our Webex Zoho CTI Connector on the Cisco Webex App Hub Marketplace for easy deployment.”

Unified Interaction History Across Channels with Webex CTI Connector for Zoho CRM

Managing customer interactions across multiple platforms can be chaotic.
With our multi-channel Webex CRM CTI Connector for Zoho CRM, every customer interaction voice, video, WhatsApp, SMS, Facebook Messenger, Viber, and Telegram is captured, recorded, and transcribed into one unified customer timeline inside the CRM.

Agents no longer waste time switching tabs or missing critical context. Instead, they can instantly review past conversations and deliver informed, personalized service all without leaving their CRM telephony integration view.

Real-Time AI Agent Assistance Built for CRM Users

Our CRM CTI integration for Webex goes beyond just connecting calls.
Agents get real-time support powered by contextual AI:

Recommended Actions: Smart prompts to guide next steps based on live conversations.

Knowledge Base Links: Direct links to helpful articles to speed up resolutions.

Live Transcription and Translation: Support multilingual customers without delays.

This real-time CRM AI support dramatically shortens handling times, increases first-call resolution rates, and empowers even new agents to perform like pros.

Seamless Conference and Expert Transfers via Microsoft Teams

Not every customer question can be handled inside the contact center.

That’s why we offer intelligent conferencing and handover capabilities.
Agents can: Instantly conference or transfer calls to non-call center SMEs (Subject Matter Experts) on Microsoft Teams.

Check live presence indicators to ensure experts are available before transferring.

This helps your team deliver faster, higher-quality resolutions without making the customer repeat their issue.

Smarter Wrap-Up with Manual or Automated Codes

Summarizing customer interactions shouldn’t slow agents down.
With our connector, agents can either manually assign wrap-up codes or let the system automate them based on call outcomes.

This improves CRM analytics, reveals service trends, and allows supervisors to coach agents more effectively.

Web phone Embedded Directly Inside Your CRM

Forget installing softphones or relying on hard phones.
Our embedded web phone turns any CRM user into a fully capable contact center agent all through the browser.
With just a Webex CRM CTI Connector for Zoho login, your team can:

Make and receive calls.
Transfer or conference calls.
Access real-time customer history.

(*Note: In Cisco environments, full functionality may require Mobile Agent for CCE or Extension Mobility for CCX.)

Why Choose Our Webex CTI Connector for Zoho CRM?

Unlock Webex Contact Center power inside Zoho CRM
Improve agent productivity with a unified CRM call center integration.
Boost customer satisfaction through seamless, omnichannel support.
Empower agents with AI-driven guidance and contextual intelligence.
Simplify IT infrastructure with a web-based softphone no additional installations required.

Ready to Redefine Your Customer Experience with Webex CTI Connector for Zoho CRM?

Stop settling for basic integrations.
With our Webex CTI Connector for Zoho CRM, transform your CRM into a powerful customer engagement platform built for the future of contact centers.

Beyond Basic CRM-CTI Integration: Webex CTI Connector for Zoho CRM