Internal Chat Gadget

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

This chat gadget facilitates communication within the contact center. It provides the following features:

  • One-to-One chat
  • Broadcast chat
  • Help articles
  • Quick text templates (quick reply)
  • Group chat
  • Chat history
  • Export chat to PDF
  • Browser notifications
  • Sound notifications
  • Recent conversations tab

We are currently (April 2018) in the process to merge this internal chat gadget with the operator console/ callforwarding gadget  – an agent will then be able to forward an ongoing call to another agent or another internal user after having chatted with that user.