Software for
Contact Centers
Cloud Contact Center
Customer Interaction
Hybrid Chat (Cust – Agent – Bot)
Whatsapp Business API
Customer Profiles & Interactions
Campaigns
Socialmedia
Surveys/ Quality Assurance
Voice Recording
Callback
Agent Guidance Scripts
WebRTC – Voice, Video, Screenshare
Tagging and Wrap up
Supervisor Tools
Team Administration & Agent Reskilling
Announcements & Business Calendars
CRM Connectors
Salesforce
Microsoft Dynamics
Web Connector
USD Connector
Screen pop Connector
Oracle Siebel
Oracle Service Cloud CX
SAP Interaction Center / Hybris C4C
Javascript CTI Toolbar
Media Routing
Mobile Agent
Reporting
Dashboards & Wallboards
CUIC Reports
Business Intelligence/ Analytical Reporting
Finesse Gadgets
Customer Interaction History
Call Tagging and Wrap up
Agent Guidance
Supervisor Whisper
Internal Chat
Attendant Console/ Callforwarding
SMS
Call Parking
Chat
Blog
Orders
×
Cloud Contact Center
Customer Interaction
Hybrid Chat (Cust – Agent – Bot)
Whatsapp Business API
Customer Profiles & Interactions
Campaigns
Socialmedia
Surveys/ Quality Assurance
Voice Recording
Callback
Agent Guidance Scripts
WebRTC – Voice, Video, Screenshare
Tagging and Wrap up
Supervisor Tools
Team Administration & Agent Reskilling
Announcements & Business Calendars
CRM Connectors
Salesforce
Microsoft Dynamics
Web Connector
USD Connector
Screen pop Connector
Oracle Siebel
Oracle Service Cloud CX
SAP Interaction Center / Hybris C4C
Javascript CTI Toolbar
Media Routing
Mobile Agent
Reporting
Dashboards & Wallboards
CUIC Reports
Business Intelligence/ Analytical Reporting
Finesse Gadgets
Customer Interaction History
Call Tagging and Wrap up
Agent Guidance
Supervisor Whisper
Internal Chat
Attendant Console/ Callforwarding
SMS
Call Parking
Chat
Blog
Orders