Software for
Contact Centers

• Hybrid Chat
• Customer Interaction
  • Customer Profiles & Interactions
  • Hybrid Chat (Cust – Agent – Bot)
  • Campaigns
  • Surveys/ Quality Assurance
  • Voice Recording and Analytics
  • Callback
  • Agent Guidance Scripts
  • Tagging and Wrap up
• Supervisor Tools
  • Team Administration & Agent Reskilling
  • Announcements & Business Calendars
• CRM Connectors
  • Microsoft Dynamics
    • Web Connector
    • USD Connector
    • Screen pop Connector
  • Oracle Siebel
  • Oracle Service Cloud CX
  • SAP Interaction Center / Hybris C4C
  • Javascript CTI Toolbar
  • Media Routing
• Reporting
  • Dashboards & Wallboards
  • CUIC Reports
  • Business Intelligence/ Analytical Reporting
• Finesse Gadgets
  • Customer Interaction History
  • Call Tagging and Wrap up
  • Agent Guidance
  • Supervisor Whisper
  • Internal Chat
  • Attendant Console/ Callforwarding
  • SMS
  • Call Parking
  • Chat
• Blog