Hybridchat and Genesys

This week, Expertflow demonstrated it’s award-winning Hybrid Chat (HC) solution with Genesys PureEngage. The agent sees contextual answer suggestions from …

Expertflow Hybrid Email

Expertflow Hybrid Email is an automated email response system that analyzes content and intents in an email or document. It …

Queuing with a Chatbot

This blog shows how traditional queuing solutions with physical devices can be replaced by mobile apps and chatbots in particular. …

HC with CIM

Leave a Comment

We are merging our award-winning Hybridchat together with Customer Interactions. The Finesse gadget to the left shows the chats, which …