HC with CIM
We are merging our award-winning Hybridchat together with Customer Interactions. The Finesse gadget to the left shows the chats, which the agent is working on. The gadget in the center shows this customer’s interaction history across all channels. The gadget to the right shows the customer profile, including identities through which the customer can be […]
Combine Voice and Chat Campaigns, and conduct Surveys
We are merging our top-selling products into the unified framework of CIM (Customer Interaction Management). This blog describes how CIM, Campaign Manager, Post Collaboration Satisfaction Surveys and Hybridchat relate to each other and why it makes sense to have them part of a single framework. These products are now available under a single unified license. […]