Hybridchat and Genesys

Hybrid Chat (HC)¬†for Genesys PureEngage allows the agent to see contextual answer suggestions from the chatbot next to the chat …

Expertflow Hybrid Email

This blog describes a future Email client that is planned for 2021. Expertflow Hybrid Email is an automated email response …

Queuing with a Chatbot

This blog shows how traditional queuing solutions with physical devices can be replaced by mobile apps and chatbots in particular. …

HC with CIM

Leave a Comment

We are merging our award-winning Hybridchat together with Customer Interactions. The Finesse gadget to the left shows the chats, which …