Current Job Offers

Sr. Front-end Developer - Lahore
Looking for an experienced web application developer with hands-on experience in Java, AngularJS, and NodeJS.  The candidate should possess good knowledge of programming concepts and analytical skills. The candidate will provide full life-cycle development for JAVA/J2EE applications, SOAP/RESTFul web services, and web development.

Primary Objective

  • Works as part of a lean-agile development team to deliver business solutions
  • Development, implementation, and maintenance of integrated software product(s) in the area of customer collaboration around Cisco suite of collaboration products
  • Develops web applications based on AngularJS, Groovy/Grails, Spring Boot, NodeJs
  • Develops Open Social and JavaScript based API integration solutions
  • Eager to learn new technologies and framework in the technical domain
  • Interacts with Scrum masters, technical leads and other team members to ensure the most efficient solution to meet business needs and to support the efforts of other team members
  • Practice test-driven development in an Agile/Scrum environment
  • Provides technical support on the deployed solution
  • Ensures solutions are well engineered, operable, maintainable, and delivered on schedule
  • Document the feature specifications, design, release notes and any other necessary software documentation

Knowledge, Skills, and Expertise

Knowledge, Skills & Experience

Requirements

Formal Qualifications/Certification

Computer Science four year or related degree from a reputed institute or equivalent work experience.

Experience

  • 2-5 years of hands-on Software Development experience in web application development and related technologies
  • Object Oriented analysis and design using common design patterns.
  • Experience of database design and development for Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
  • Good written and verbal communication skills, fluent in English

Skills

  • Java, Spring Boot, Grails/Groovy
  • AngularJS, NodeJS, TypeScript
  • HTML5, AngularJS, and Bootstrap
  • Experience of unit testing, code management tools, and design tools.
  • Good written and oral communication skills
  • Good collaborative problem-solving capabilities
  • Requires working knowledge of code versioning systems based on Git
  • Effectively presents technical information across various diverse audiences.

Nice to have

  • Knowledge of contact center solutions / CTI development is a plus.

Key Accountability & Performance Measures

Key Result Area

(What you do)

Major Activities

(Why you do it and how you do it)

Application Development

  • Writing new software, making modifications to existing software, or integrating software applications and modules in accordance with agreed upon specifications.

  • Follow Test/Behavior Driven Development technique and strategies

  • Make low-level solution design, implementation estimates, and provides recommendations during low-level design phase of the projects

  • Ensures that new systems comply with the company’s architecture blueprints and design principles.

  • Accountable for the creation, review, and maintenance of all required technical documentation/ manual related to assigned software to ensure supportability and reuse.

  • Provides technical guidance to other team members as well as across teams in the area of subject matter expertise by possessing in-depth knowledge of a technical discipline.

Issue resolution

  • Leads in identification and implementation of short-term and long-term solution options, including technical risk assessments.

  • Acts as point of contact for technical issues for the assigned product/solution

Communications

  • Provides timely status updates for areas of responsibilities within the project to the Project Manager / Coordinator.

  • Actively listens, identifies, and communicates issues.

  • Designs and delivers demonstrations of  software to business and technical stakeholders

Standards and Techniques

  • Follow TDD/BDD design principles

  • Makes use of automated test tools for issues identification and code fixing

  • Adhere to company’s software development policies and standards

  • Participates in improving the SDLC approach being followed

Compensation and Benefits

It’s a full-time permanent job 5 days a week. In addition to the handsome salary package, the company covers medical benefits both for indoor/outdoor treatment for you and your family. Other HR benefits like annual leaves, gratuity fund are also provided.

To Apply

Send an email to hr (at) expertflow.com

The email subject line should be "Job Title, Location, Firstname Lastname" for example: "Customer Service Engineer, Lagos, John Doe". Attach your CV and motivation letter.
Front-end Developer - Lahore
Looking for a web application developer having 0-1 year of experience in Java, AngularJS, and NodeJS.  The candidate should possess good knowledge of programming concepts and analytical skills. The candidate will provide full life-cycle development for JAVA/J2EE applications, SOAP/RESTFul web services, and web development. 

Primary Objective(s)

  • Works as part of a lean agile development team to deliver software products.
  • Develops web applications based on AngularJS, Groovy/Grails, Spring Boot, NodeJs
  • Develops Open Social and JavaScript based API integration solutions
  • Eager to learn new technologies and framework in the technical domain
  • Interacts with Scrum masters, technical leads and other team members to ensure the most efficient solution to meet business needs and to support the efforts of other team members
  • Practice test-driven development in an Agile/Scrum environment
  • Provides technical support on the deployed solution
  • Ensures solutions are well engineered, operable, maintainable, and delivered on schedule

Knowledge, Skills, and Expertise

Knowledge, Skills & Experience

Requirements

Formal Qualifications/Certification

Computer Science four year or related degree from a reputed institute or equivalent work experience.

Experience

  • 0-1 years of hands-on Software Development experience in web application development and related technologies
  • Object Oriented analysis and design using common design patterns.
  • Sound knowledge of database design and development for Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
  • Good written and verbal communication skills, fluent in English

Skills

  • Core Java
  • HTML5, AngularJS, and Bootstrap
  • Knowledge of unit testing, code management tools and design tools.
  • Good written and oral communication skills
  • Good collaborative problem-solving capabilities
  • Effectively presents technical information across various diverse audiences.

Nice to have

  • Spring Boot, Grails/Groovy
  • AngularJS, NodeJS, TypeScript
  • Knowledge of contact center solutions / CTI development is a plus.
  • Knowledge and experience of code versioning systems such as GitHub, Bitbucket

Key Accountability & Performance Measures

Key Result Area

(What you do)

Major Activities

(Why you do it and how you do it)

Application Development

  • Writing new software, making modifications to existing software, or integrating software applications and modules in accordance with agreed upon specifications.

  • Follow Test/Behavior Driven Development technique and strategies

  • Ensures that new systems comply with the company’s architecture blueprints and design principles.

  • Accountable for the creation, review, and maintenance of all required technical documentation/manual related to assigned software to ensure supportability and reuse.

Issue resolution

  • Assists in identification and implementation of short-term and long-term solution options, including technical risk assessments.

Communications

  • Provides timely status updates for areas of responsibilities within the project to the Project Manager/Coordinator.

  • Actively listens, identifies, and communicates issues.

  • Designs and delivers demonstrations of software to business and technical stakeholders

Standards and Techniques

  • Follow TDD/BDD design principles

  • Makes use of automated test tools for issues identification and code fixing

  • Adhere to company’s software development policies and standards

  • Participates in improving the SDLC approach being followed

Compensation and Benefits

It’s a full-time permanent job 5 days a week. In addition to the handsome salary package, the company covers medical benefits both for indoor/outdoor treatment for you and your family. Other HR benefits like annual leaves, gratuity fund are also provided.

To Apply

Send an email to hr (at) expertflow.com

The email subject line should be "Job Title, Location, Firstname Lastname" for example: "Customer Service Engineer, Lagos, John Doe". Attach your CV and motivation letter.
Business Intelligence / Reporting Engineer - Lahore
Looking for a Business Intelligence / ReportingEngineer having 0–1 years of experience in designing SQL queries, stored procedures, and ETL functions. The candidate should also possess good knowledge of relational databases, SQL Joins, Query constructs, temp tables, DDL, DML, query optimization etc.

Responsibilities / Tasks

  • Understand customer requirements and develop prototypes to get customer feedback.
  • Perform detailed data analysis and able to design optimized solution.
  • Define and execute nested SQL queries.
  • Eager to learn new technologies and framework in the technical domain.
  • Maintain a high degree of customer satisfaction through the implementation, investigation, and analysis.
  • Document and communicate technical specifications to ensure that proper and optimized techniques, queries, and final deliverables are understood.
  • Provides technical support on the deployed solutions.

Education

Four years Bachelor degree in computer Science from a reputed institute.

Experience

  • 0–1 year experience in database analysis and query development.
  • Experience in data warehousing and report development.
  • Good written and verbal communication skills, fluent in English.

Skills

  • Must have knowledge of database administration and SQL.
  • Should have good concepts of ETL, reporting services, statistics, and mathematics.
  • The experience of reporting tools such as SQL Server Reporting Services or Business Objects.
  • Proficiency in MS Excel.
  • Knowledge of Windows Server DNS and Active Directory will also be helpful.

Nice to have

  • Knowledge of various databases such as Informix, MySQL, and PostgreSQL.
  • Ability to handle and complete projects within defined timelines.
  • Ability to work effectively within the team to accomplish objectives and goals.
  • Ability to design eye-catching user interfaces for wallboards and dashboards.

Compensation and Benefits

It’s a full-time permanent job 5 days a week. In addition to a handsome salary package, the company covers medical benefits both for indoor/outdoor treatment for you and your family. Other HR benefits like annual leaves, gratuity fund are also provided.

To Apply

Send an email to hr (at) expertflow.com

The email subject line should be "Job Title, Location, Firstname Lastname" for example: "Customer Service Engineer, Lagos, John Doe". Attach your CV and motivation letter.
Business Intelligence Developer - Lahore
Looking for a Business Intelligence developer having 1 – 2 years of experience in designing SQL queries, stored procedures, and ETL functions. The candidate should also possess good knowledge of database concepts and skills to develop customized web applications in Java, AngularJS, and NodeJS.

Responsibilities / Tasks

  • Design and create data visualizations (reports and dashboards) as required to support business users.
  • Understand customer requirements and design visualizations for initial concept and prototypes that can be presented to customers for feedback.
  • Perform detailed data analysis (i.e. determine the structure, content, and quality of the data through examination of source systems and data samples).
  • Define and execute nested SQL queries.
  • Eager to learn new technologies and framework in the technical domain.
  • Maintain a high degree of customer satisfaction through the implementation, investigation, and analysis.
  • Document and communicate technical specifications to ensure that proper and optimized techniques, queries, and final deliverables are understood.
  • Provides technical support on the deployed solutions.
  • Creation of efficient ETL process and packages to fulfill customer requirements.
  • Develops web applications based on Java, AngularJS, and NodeJS.

Education

Four years Bachelor degree in Computer Science from a reputed institute.

Experience

  • 0–1 year experience in database analysis and query development.
  • Experience in data warehousing and report development.
  • 1–2 years hands-on experience in developing customized front end web applications.
  • Good written and verbal communication skills, fluent in English.

Skills

  • Must have practical knowledge of database administration and SQL.
  • Should have good concepts of ETL, reporting services, statistics, and mathematics.
  • Hands-on experience of reporting tools such as Crystals Reports, SQL Server Reporting Services or Business Objects.
  • Proficiency in MS Excel.
  • Knowledge of Windows Server DNS and Active Directory will also be helpful.
  • Hands-on experience in developing web applications with core Java, HTML5 & CSS.

Nice to have

  • Knowledge of various databases such as Informix, MySQL, and PostgreSQL.
  • Ability to handle and complete projects within defined timelines.
  • Ability to work effectively within the team to accomplish objectives and goals.

Compensation and Benefits

It’s a full-time permanent job 5 days a week. In addition to a handsome salary package, the company covers medical benefits both for indoor/outdoor treatment for you and your family. Other HR benefits like annual leaves, gratuity fund are also provided.

To Apply

Send an email to hr (at) expertflow.com

The email subject line should be "Job Title, Location, Firstname Lastname" for example: "Customer Service Engineer, Lagos, John Doe". Attach your CV and motivation letter.
Software Developer - Pakistan, Nairobi, Morocco or Egypt

Job Description

As a software engineer, you will work on products and projects for large enterprise clients, collaborating with teams across EMEA. We use Agile/ SCRUM as development method and cutting-edge technology, such as OOP, Github and have a large on-demand lab of Cisco and CRM software (Siebel, SAP, Microsoft Dynamics) against which you can test your developments. Our products range from integration with CRM solutions, to mobile apps for Android and iphone, from multi-tenant solutions to real-time environments, from hosted to on-premise software. We use Opensource, Grails, Angular JS and .NET technologies. You'll be learning rapidly and continuously and on concrete projects or products.We expect you to think independently, bring in your own perspective and thoughts, and eventually coach other members in areas that you'll build your expertise.

About you

You have a university degree in computer sciences or similar, and ideally 1-2 years of experience. You are expected to know or quickly learn:
  • Experience in an Agile (TDD) environment
  • Working knowledge of OOP, software design patterns concepts
  • JavaEE (JSP, Servlets) and Spring framework (or Grails)
  • Full-stack development and modern UIs using AngularJS
  • You have contributed to the open-source projects (show us,  share your Github profile).

This position is available at ExpertFlow’s offices in Pakistan, Nairobi, Morocco or Egypt.

To Apply

Send an email to maroc (at) expertflow.com (Morocco), hr-me (at) expertflow.com (Middle East) or to hr (at) expertflow.com (anywhere else).

The email subject line should be "Job Title, Location, Firstname Lastname" for example: "Customer Service Engineer, Lagos, John Doe". Attach your CV and motivation letter.
Senior Software Engineer - Team Lead - Lahore

Job Description

As a software engineer, you will work on projects critical to the company needs, with opportunities to switch teams and projects. We need our engineers to be versatile, display leadership qualities and be enthusiastic to tackle new problems.

The team lead should have the following qualities:
  • Good leadership qualities with pleasant personality & behavior
  • Someone who can work in pressure
  • Who can deliver in tight timelines
  • Who can mentor junior resources
  • Who can liaison with the internal and external stakeholders,
  • Who can think out of the box to design solution, who has excellent analytical skills, who has experience in defining architectures for scalable and real-time application, who has experience with API creation, etc

What is required

Essentially we require you to have had:
  • A university degree in computer science or similar
  • At least 2.5 years of experience in an agile (TDD) environment.
  • Working knowledge of OOP, software design patterns concepts.
  • Strong interpersonal skills.
  • Excellent knowledge of JavaEE (JSP, Servlets), Hibernate, Junit, and Spring framework (or Grails).
  • Practical experience of full-stack development and modern UIs using AngularJS.
  • Excellent analytical and problem-solving mindset.
  • Experience of working with Git.
  • Strong database concepts i.e. indexing, replication/sharding, performance etc.

What we appreciate

You are an ideal candidate for us if you also have the following skills:
  • IVR,VXML, C# & ASP.NET, C/C++
  • You keep yourself up to date with the latest standards, trends and the best practices of the industry.
  • Knowledge of JTAPI, CTI development, and CRM integrations.
  • Worked with Jenkins or TeamCity, and are passionate about agile programming and continuous delivery.
  • Experience of developing scalable and complex web applications, processing a large amount of data in real-time.
  • You have contributed to the open-source projects (show us, share your Github profile).

To Apply

Send an email to hr (at) expertflow.com 

The email subject line should be "Job Title, Location, Firstname Lastname" for example: "Customer Service Engineer, Lagos, John Doe". Attach your CV and motivation letter.
Software Engineer (Fresh) - Lagos

Experience

0 to 1 year of software development experience. (Any Object oriented technology)

Education

BS/MS in Computer Science or equivalent

Preferred Qualifications

  • Lots of Programming assignments & project work during your courses.
  • Understanding of Desktop/web application technologies.
  • Understanding of design patterns & frameworks.. Especially MVC, singleton, etc.
  • Should have Strong ability to grasp concepts and knowledge from detailed documents.

Tools and Technologies/Skills

  • Strong knowledge of data structures, algorithms, and designing for performance.
  • Proficiency in any object oriented programming language.
  • Excellent object oriented analysis and design skills (OOA/OOD).
  • Understanding of system and application performance limits and characteristics.
  • Proficiency in any Test Driven Development methodology.
  • Sharp analytical abilities and proven design skills.
  • Strong sense of ownership, urgency, and drive.

Responsibilities/Tasks

  • Translate the needs of the product and business to ensure they are aligned with team priorities
  • Leveraging previous development expertise, take part in the delivery process, write software and stay ahead with the latest in cutting-edge technologies
  • Play a key role in architectural and strategic decisions
  • Establish great rapport with other development teams, Product Owners, QA and others to maintain high levels of visibility and efficiency, collaborate on and influence new products
  • Work with the recruiting team to attract and retain high-quality talent
  • Follow and comply with Information Security Management System

Compensation and Benefits

It’s a full-time permanent job 5 days a week. In addition to the handsome salary package, the company covers medical benefits both for indoor/outdoor treatment for you and your family. Other HR benefits like annual leaves, gratuity fund are also provided.

To Apply

Send an email to hr (at) expertflow.com 

The email subject line should be "Job Title, Location, Firstname Lastname" for example: "Customer Service Engineer, Lagos, John Doe". Attach your CV and motivation letter.
Project & Presales Engineer - Rabat

Description du poste

En tant qu'ingénieur presales, vous jouez un rôle central pour notre, ainsi qu'en Europe et Afrique Francophone et en Amerique Latine/ . Vous faites partie de notre équipe à Rabat-Agdal, en étroite collaboration quotidienne en Français avec notre entité en Suisse, ainsi qu'en Anglais avec des spécialistes techniques d’autres régions.

Vous répondez à des appels d'offres en utilisant principalement des technologies centres de contact / communications unifiés Cisco, des logiciels Expertflow et fournisseurs tiers. Ce poste vous donnera une très grande exposition au marché ICT, tant du côté clients, partenaires et fournisseurs. Vous apprendrez des nouvelles technologies tous les jours, et ferez du design de logiciels.

Nous offrons

  • Formation dans la majorité des technologies couvertes par Expertflow, par l’équipe au Maroc, ainsi qu’un stage de deux mois chez notre centre de support et de formation.
  • Possibilité d’évoluer vers d’autres domaines selon votre savoir-faire et talents
  • Travail en international avec une jeune société de 10 ans en pleine croissance
  • Ability to grow and learn in an international multicultural environment
  • Apprentissage de tout le domaine communication unifiés

Votre profil

  • À l’aise avec MS Office, tableaux pivot dans Excel
  • Capacités de recherche indépendante d’informations sur internet pour trouver des informations pertinentes.
  • Bonnes compétences analytiques
  • Excellente communication en Français. Bonne maîtrise en Anglais. Espagnol un grand avantage.
  • 0-2 années d’experience
  • Ingénieur en Telecommunication ou Informatique

Un plus serait

  • Une expérience dans le domaine des telecoms/ centres de contact. Intérêt ou experience dans els réseaux voix.
  • Experience avec des solutions Microsoft Server (MS CRM, Servers, eventuellement MCSE)
  • Experience de gestion de projets (IPMA, PMI, Prince,...),
  • Compétences basiques de comptabilité

Pour appliquer

Envoyez votre CV à maroc (at) expertflow.com. Le sujet de votre courriel devrait être "Job Title, Location, Firstname Lastname" par exemple: Customer Service Engineer, Rabat, John Doe Attachez votre CV et lettre de motivation. Nous vous recontacterons via courriel.
Ingénieur Business Intelligence, Confirmé - Rabat

Description de poste

Vous travaillerez dans une jeune équipe à Rabat-Agdal, en étroite collaboration quotidienne en Anglais avec des spécialistes d’autres régions, nos fournisseurs et nos clients. Vous êtes en contact direct avec nos clients de l’Afrique francophone, en faisant l’installation, la configuration et le support des produits maintenus par Expertflow. Vous travaillerez dans l’équipe BI et reporting du groupe et vous reportez au directeur de la région. Nos clients sont des opérateurs, banques et sociétés de distribution.

Vous développerez dans des environnements décisionnels liés aux technologies Cisco Unified Communication (Voix sur IP, Vidéo, LAN,...) et Microsoft, en interaction avec les produits développés par Expertflow et d’autres fournisseurs spécialisés dans le domaine des centres de contact.

Lors du support de systèmes, vous ferez preuve d’une approche analytique structurée et systématique dans la recherche d’erreurs. Avec l’équipe de support centrale Anglophone, vous êtes capable de travailler et communiquer de manière productive.

Votre profile

Diplômé d’une grande d’école d’Ingénieur, option Business Intelligence. Vous justifiez d’une expérience de deux ans et plus (+) dans le domaine de l’informatique décisionnelle. Très bonne communication en Français, bonne communication verbale en Anglais. Esprit d’équipe, tant dans la communication que dans la prise de responsabilités. Enthousiasme pour les nouvelles technologies.

Must have

  • Must have knowledge of database administration and SQL.
  • Should have good concepts of ETL, reporting services, statistics, and mathematics.
  • The experience of reporting tools such as SQL Server Reporting Services or Business Objects.
  • Proficiency in MS Excel.
  • Knowledge of Windows Server DNS and Active Directory will also be helpful.
  • Knowledge of various databases such as Informix, MySQL, and PostgreSQL.
  • Ability to handle and complete projects within defined time lines.
  • Ability to work effectively within the team to accomplish objectives and goals.
  • Ability to design eye-catching user interfaces for wallboards and dashboards.

Un plus serait

  • Expérience dans des technologies Cisco
  • Expériences dans les technologies centres de contact ou téléphonie sur IP
  • Connaissances de programmation en Java

Nous offrons

  • Formation dans la majorité des technologies couvertes par Expertflow, par l’équipe au Maroc, ainsi qu’un stage de deux mois chez notre centre de support et de formation.
  • Possibilité d’évoluer vers d’autres domaines selon votre savoir-faire et talents.
  • Travail en international avec une jeune société de 10 ans en pleine croissance
  • Ability to grow and learn in an international multi cultural environment.
  • Apprentissage de tout le domaine communication unifiés.

Pour appliquer

Envoyez votre CV à maroc (at) expertflow.com. Le sujet de votre courriel devrait être "Job Title, Location, Firstname Lastname" par exemple: Customer Service Engineer, Rabat, John Doe Attachez votre CV et lettre de motivation. Nous vous recontacterons via courriel.
Presales & project Engineer - Rabat

Description de poste

En tant qu'ingénieur Presales, vous jouez un rôle central pour notre, ainsi qu'en Europe et Afrique Francophone et en Amérique Latine/. Vous faites partie de notre équipe à Rabat-Agdal, en étroite collaboration quotidienne en Français avec notre entité en Suisse, ainsi qu'en Anglais avec des spécialistes techniques d’autres régions.

Vous répondez à des appels d'offres en utilisant principalement des technologies centres de contact / communications unifiés Cisco, des logiciels Expertflow et fournisseurs tiers. Ce poste vous donnera une très grande exposition au marché ICT, tant du côté clients, partenaires et fournisseurs. Vous apprendrez des nouvelles technologies tous lesjours, et ferez du design de logiciels.

Votre Profile

  • À l’aise avec MS Office, tableaux pivot dans Excel.
  • Capacités de recherche indépendante d’informations sur internet pour trouver des informations pertinentes..
  • Bonnes compétences analytiques.
  • Excellente communication en Français. Bonne maîtrise en Anglais. Espagnol un grand avantage..
  • 2-3 années d’expérience.
  • Ingénieur en Télécommunication ou Informatique.

Un plus serait

  • Une expérience dans le domaine des telecoms/ centres de contact. Intérêt ou expérience dans les réseaux voix.
  • Expérience avec des solutions Microsoft Server (MS CRM, Servers, éventuellement MCSE).
  • Expérience de gestion de projets (IPMA, PMI, Prince,...)
  • Compétences basiques de comptabilité.

Nous offrons

  • Formation dans la majorité des technologies couvertes par Expertflow, par l’équipe au Maroc, ainsi qu’un stage de deux mois chez notre centre de support et de formation.
  • Possibilité d’évoluer vers d’autres domaines selon votre savoir-faire et talents.
  • Travail en international avec une jeune société de 10 ans en pleine croissance.
  • Ability to grow and learn in an international multi cultural environment.
  • Apprentissage de tout le domaine communication unifiés.

Pour appliquer

Envoyez votre CV à maroc (at) expertflow.com. Le sujet de votre courriel devrait être "Job Title, Location, Firstname Lastname" par exemple: Customer Service Engineer, Rabat, John Doe Attachez votre CV et lettre de motivation. Nous vous recontacterons via courriel.
Local IT Delivery Manager - Rabat

Description de poste

Rattaché à la Direction Générale, vous aurez la charge de:

  • Superviser des équipes de : développeurs, de reporting BI, de communication unifiée
  • Coacher et faire monter en compétence les équipes techniques locales
  • Elaborer avec qualité toutes les livraisons IT des projets clients de la région Europe et Afrique Francophones
  • Suivre et améliorer l’activité du helpdesk local
  • Piloter, Réaliser et élaborer en transverse des projets développements en tous les langages Web ( Java JEE, SHARP, C++, Php, .net …
  • Analyser les besoins du client
  • Etablir des cahiers des charges
  • Rédiger une Spécification Technique de Besoin (STB)
  • Réaliser un prototype de la solution technique pour validation par le donneur d'ordres (configuration type, ...)
  • Concevoir et développer les programmes et applications informatiques
  • Déterminer les phases et procédures de tests techniques et fonctionnels de programmes et applications informatiques
  • Analyser des problèmes techniques
  • Déterminer des mesures correctives
  • Réaliser des supports techniques
  • Traiter l'information (collecter, classer et mettre à jour)

Votre Profile

  • De formation ingénieur Informatique (Développement Informatique) avec minimum 5 ans d’expérience dans un poste similaire
  • Une bonne maitrise des outils des reportings
  • Une Bonne maîtrise des langages et des nouvelles technologies.
  • L’anglais serait un atout
  • Une expérience dans le domaine Communication Unifiée Cisco est un atout important
  • Capacités de recherche indépendante d’informations sur internet pour trouver des informations pertinentes.
  • Bonnes compétences analytiques
  • Excellente communication en Français et bonne maîtrise en Anglais.
  • Espagnol un grand avantage.

Un plus serait

  • Une expérience dans le domaine des télécoms/ centres de contact. Intérêt ou expérience dans les réseaux voix.
  • Expérience avec des solutions Microsoft Server (MS CRM, Servers, Siebel, …)
  • Expérience de gestion de projets (IPMA, PMI, Prince,...)

Nous offrons

  • Formation dans la majorité des technologies couvertes par Expertflow, ainsi qu’une formation de deux mois par notre centre de support et de formation.
  • Possibilité d’évoluer vers d’autres domaines selon votre savoir-faire et talents
  • Travail en international avec une jeune société de 10 ans en pleine croissance
  • Ability to grow and learn in an international multicultural environment
  • Apprentissage de tout le domaine des centres de contact et communication unifiée Cisco

Pour appliquer

Envoyez votre CV à maroc (at) expertflow.com. Le sujet de votre courriel devrait être "Job Title, Location, Firstname Lastname" par exemple: Customer Service Engineer, Rabat, John Doe Attachez votre CV et lettre de motivation. Nous vous recontacterons via courriel.
Ingénieur Communications Unifiées, Confirmé - Rabat

Description de poste

Vous travaillerez dans une jeune équipe à Rabat-Agdal, en étroite collaboration quotidienne en Anglais avec des spécialistes d’autres régions, nos fournisseurs et nos clients. Vous êtes en contact direct avec nos clients de l’Afrique francophone, en faisant l’installation, la configuration et le support des produits maintenus par Expertflow. Vous collaborer avec le responsable technique. Nos clients sont des opérateurs, banques et sociétés de distribution

Vous apprendrez et déploierez des technologies Cisco Unified Communication (Voix sur IP, Vidéo, LAN,...), des produits développés par Expertflow et d’autres fournisseurs spécialisés dans le domaine des centres de contact.

Lors du support de systèmes, vous ferez preuve d’une approche analytique structurée et systématique dans la recherche d’erreurs. Avec l’équipe de support centrale Anglophone, vous êtes capable de travailler et communiquer de manière productive et avec des horaires prolongés lors de situations de crise exceptionnelles qui se présentent rarement (moins qu’une fois par mois).

Votre profile

Ingénieur en télécommunication/ réseaux ou informatique, dans le domaine des communications unifiés et des solutions Centre de contact Cisco. Très bonne communication en Français, bonne communication verbale en Anglais. Esprit d’équipe, tant dans la communication que dans la prise de responsabilités. Enthousiasme pour les nouvelles technologies

Advantage

Les points suivants constituent un avantage mais ne sont pas strictement nécessaires

  • Expérience dans des technologies Cisco (CCNA), Microsoft (MCSE)
  • Expériences dans les technologies centres de contact ou téléphonie sur IP
  • Connaissances de programmation en Java

Nous offrons

  • Formation dans la majorité des technologies couvertes par Expertflow, par l’équipe au Maroc, ainsi qu’un stage de deux mois chez notre centre de support et de formation.
  • Possibilité d’évoluer vers d’autres domaines selon votre savoir-faire et talents
  • Travail en international avec une jeune société de 10 ans en pleine croissance
  • Ability to grow and learn in an international multicultural environment
  • Apprentissage de tout le domaine communication unifiés

Pour appliquer

Envoyez votre CV à maroc (at) expertflow.com. Le sujet de votre courriel devrait être "Job Title, Location, Firstname Lastname" par exemple: Customer Service Engineer, Rabat, John Doe Attachez votre CV et lettre de motivation. Nous vous recontacterons via courriel.

Move Forward With Expertflow

Expertflow provides an intensive learning environment - some describe it like drinking from a fire-hose. Having worked a couple of years at Expertflow will be an excellent stepping stone and provide you credentials that will prove valuable in your future career.

We're well known in the ICT industry throughout EMEAR, and our alumni have moved on to companies such as Cisco, and to jobs in Europe. Most decide to stay because very few companies can match the intensity of learning, exposure to cultures, clients, technologies in one place. We believe we're in a privileged role in that we assume the most challenging tasks in customer care projects, and even as a fresh graduate, you will quickly be interacting at a CXO level.

At ExpertFlow, we provide our customers with products and services of the highest quality. We promote a culture of constant learning.
ExpertFlow has a flat hierarchal structure and value and expects your input, and each of us is expected to lead the company and take ownership in his domain. The role of management is to provide you with tools and coaching that you need to execute your job, and they are primarily here to serve you and not vice-versa.
We work across functions, cultures, languages, and countries in every role on a daily basis.
We're an equal opportunity employer - all that counts is talent and hard work, not race, religion, sexual orientation, gender or age.

Culture

How to apply?

Apply for a job by sending us an email to maroc (at) expertflow.com (Morocco), hr-me (at) expertflow.com (Middle East) or to hr (at) expertflow.com (anywhere else). The email subject line should be "Job Title, Location, Firstname Lastname" for example: "Customer Service Engineer, Lagos, John Doe".
Attach your CV and motivation letter.

Working at Expertflow

NeighborhoodLocated on Model town link road, with ample restaurants and shopping malls.
Car ParkingA big onsite parking space for cars and bikes.
BeveragesFree beverages for brains swimming in ideas.
MedicalMedical, dental, vision, life & retirement packages.
VacationPaid time away & floating holidays.
Leisure ActivitiesSponsored, outings to golf, sports and aqua resorts.
TeamworkCollaborative & innovative working environment.
DevelopmentEmployee trainings & community events.
AftarisFree Aftaris during Ramadhan.
Ramadhan TimingsFewer office hours during ramadhan.
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