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Software for
Contact Centers

Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

 

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Inbound

  • Abandoned Call Detail

    A historical report on CCE platform that provides detail of each contact dropped by the customer while waiting for an agent in queue.

  • Call Transfer Detail

    A historical CDR report on CCE platform showing detail of each contact handled along with the hang-up party (Customer or Agent).

  • Call Type Real Time

    A report on CCE platform provides real-time statistics for each call type configured in the system. The system generates ‘Real Time’ record for each call type To5 (during the rolling five-minute interval) & Today (since midnight).

  • Custom Call Variable CSQ – 30 Min

    A half hourly report on CCX platform that displays consolidated statistics on Custom Variable and CSQ.

  • Custom Call Variable CSQ – Daily

    A historical report on CCX platform that provides day wise consolidated stats on Custom Variable and CSQ.

  • Team Performance – Inbound

    A report on CCX platform that displays team performance on inbound KPIs.

  • Agent Summary – Daily

    A historical report on CCX platform that provides day wise consolidated stats of agents on inbound and outbound contacts.

  • Agent KPIs-Hourly

    This report on CCX platform shows agent wise hourly consolidated statistics of received, answered and abandoned calls.