Expertflow Cloud Contact Center
Tired of managing complex hardware and software? ExpertFlow CCaaS is
the all in one secure and scalable platform that provides omnichannel experience from a single interface. Focus on providing exceptional customer experiences and leave the technology to us.
Why Choose CCaaS?
Cost Effective Solution
No Maintenance & IT Overhead Required
Easily Scalable
24/7 monitoring and support
Go Live instantly
What You Get: The ExpertFlow Experience
Unified Omnichannel
Maintain context for each conversation while switching between different channels for example voice interaction to chat conversation
Strategic Insights
Collect and analyze data to learn what you’re doing well and what you can improve to take informed business decisions to drive growth
AI Capabilities
Power your contact center with flexible AI. Integrate any engine for real-time agent help, self-service, and deeper call insights.
Workforce Management
Smart forecasting, contract-aware scheduling, agent self-service, and real-time adherence, integrated with Cisco and Expertflow CX.
Outbound Campaigns
Connect with customers through Voice, SMS, Email and other digital channels – all from a single platform to maximize your reach
Quality Management
Enhance Agent Performance and Ensure Consistent Service Quality through Comprehensive Quality Assessments
Surveys
Use CX Surveys to capture customer feedback where conversations happen to enhance meaningful customer experience
CRM Integrations
CX Integrated with all leading CRMs like Salesforce, Dynamics 365, SAP, ServiceNow, Odoo, Zoho and many more.
Ready to Learn More?
Explore the full technical details and architecture of our CCaaS platform
in our comprehensive Confluence documentation.