


Expertflow CTI integration between Genesys and Microsoft Dynamics 365

How IVR Deflection can help you reduce your cost for customer service

Chat via SMS, WhatsApp, Viber, Facebook Messenger from Cisco Jabber

Expertflow renews Cisco UCCE Partnership

Expertflow is extending their Contact Center offering

Uganda Revenue Authority (URA) uses Expertflow’s Hybrid Chat software for a better customer experience.

KCB Bank is committed to providing an exceptional customer experience!

Customer Experience Event in Nairobi, Kenya.

Expertflow SIP proxy service as a solution to Cisco CUSP EOL

Expertflow has renewed Cisco Select Developer certification.

Expertflow re-certified for ISO9001 Quality Management Systems and ISO27001 Information Security Management Systems.

Telenor Pakistan uses Expertflow’s Chat Solution for their customer service

Is ChatGPT suitable for Customer Service?

Why Expertflow chooses WebRTC for customer care

Missouri Poison Center uses Hybridchat by Expertflow

Air Products South Africa uses Expertflow’s Recording Solution for Cisco

CUCM Connector via JTAPI First Dev Release

BaseBS Vietnam: Salesforce Connector for Cisco Contact center at global consumer electronics company

The MAUTICAST – Universal Chat (Feat. Andreas Stuber)
Keyword- Speech Recognition – Natural Language Understanding – Conversational IVR
IVR Mailbox Solution
Expertflow, Security, GDPR, HIPAA, PCI-DSS and PII

Hybridchat and Genesys

Expertflow opens Regional Office in India & welcomes Bennish Jose to the team!

Conversational IVR using Cisco CVP and CVA with Google Dialogflow

Why Expertflow Hybridchat is the best live chat tool

Customer Geolocation in Customer Care

Mobile Agent for Cisco Finesse on UCCE, PCCE and UCCX for Voice and Chat

Expertflow Hybrid Email

Cisco Answer Service vs HybridChat

Show Customer Website activity to an agent in a Cisco Contactcenter

Hybridchat comparison with Cisco Socialminer, ECE Chat, Livechat, Tawk and other chat tools

Expected durations for asynchronous routing using AI predictions

Business Intelligence and Analytical Reporting

Media Routing for Cisco UCCX

Queuing with a Chatbot

Retail Queue / Branch Office

Triage and paging of experts

Visual IVR with Expertflow Hybridchat

Expertflow Contact Center Glossary and Abbreviations

Expertflow moves towards Container as a service for ISVs

Data protection (GDPR) and fraud prevention (PCI-DSS)

Artificial intelligence in customer care

Erlang C and the contact center

HC with CIM

Combine Voice and Chat Campaigns, and conduct Surveys

Mapping Channels with CIM

Hybridchat and Cisco ECE or Socialminer Chat

Expertflow will participate at Cisco Live in Berlin and CCW 2017

Campaign Manager for Cisco Contact Center
