Expertflow’s CRM Integration for Cisco Webex Contact Center
At Expertflow, we’ve evolved our proven CRM connectors — initially designed for Cisco UCCX and UCCE — to now support Webex Contact Center, ensuring continuity and innovation for our joint customers.
Why Integration Matters:
Modern customer engagement happens across many touchpoints — voice, chat, email, and digital channels. Without proper integration, customer data becomes fragmented, and agents lose valuable context.
By integrating Webex Contact Center directly into your CRM, organizations ensure that every customer interaction, regardless of channel, is captured, contextualized, and actionable — all from within a single interface.
Expertflow’s Advantage
Our latest Webex Contact Center integration brings cloud agility and the trusted features customers expect.
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- Built-in Webphone – Agents can make and receive calls without leaving their CRM interface.
- Digital Channel Support – Manage voice, chat, and email interactions in one unified workspace.
- AI Agent Assistance – Real-time response suggestions and knowledge prompts during interactions.
- Unified Interaction History – Track every customer interaction across channels, including direct links to voice recordings for review and compliance.
- Automatic Logging – Calls, notes, and recordings are stored in the CRM, ensuring accurate reporting and effortless follow-up.
Supported CRMs
SAP CRM + Webex CC: Enterprise-Level Visibility
SAP teams gained real-time call intelligence. From opportunity updates to account management, every conversation is captured in SAP CRM with full traceability.
Supervisors can monitor agent activity, review call recordings, and measure service quality without leaving SAP. It’s a complete 360° view of enterprise customer interactions.
HubSpot + Webex CC: Faster Sales, Fewer Clicks.
HubSpot users can now click to call directly from contact records. Every call, note, and follow-up is logged automatically — no manual entry required.
Sales reps spend more time nurturing leads and less time managing data, resulting in quicker conversions and better pipeline visibility.
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Zoho CRM + Webex CC: Simplified for SMBs
For our smaller teams, the Zoho CRM integration brought enterprise-grade capabilities to a lightweight platform. Agents can make and receive calls within Zoho, access caller details instantly, and see unified customer interaction history — all while maintaining Zoho’s simplicity.
SuiteCRM + Webex CC: Smarter Customer Support
With Webex integrated, our service agents see who’s calling before they even answer. The system automatically retrieves the customer’s ticket or history in SuiteCRM, enabling agents to respond more quickly and resolve issues in fewer steps.
Auto-logging ensures no interaction is lost, making reporting and SLA tracking effortless.
Flexible Deployment Options
Whether your infrastructure is on-premises, hybrid, or fully cloud-based, Expertflow connectors are designed to adapt.
Our architecture supports secure data exchange between Webex Contact Center and your CRM, meeting enterprise IT and compliance standards.
See It in Action: Webex + CRM Demo Videos
Expertflow’s Commitment
As Cisco continues its cloud journey, Expertflow remains committed to providing customers with consistent, high-value integrations across all Cisco Contact Center platforms — from legacy CCE and CCX deployments to the modern Webex Contact Center offering.
This evolution ensures that your investment in both Cisco and CRM ecosystems continues to deliver business value.
To get started and for pricing, contact us at:
presales@expertflow.com
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