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Triage and paging of experts

Expert Flow
2019-10-04 19:20 2019-10-04 19:20

October 4, 2019

The basic call parking solution allows agents to park a customer call on an IVR port, and then to retrieve …
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  • Hybrid Chat (Cust – Agent – Bot)
    • Social media/ FB Pages
    • Whatsapp Business API
    • Connect customers to MS Teams, Webex Teams, Google Chat, Spark, Mattermost
  • Customer Interaction
    • Customer Profiles & Interactions
    • Campaigns
      • Digital Marketing Campaigns (Email, Chat, WWW, Voice)
    • Surveys/ Quality Assurance
    • Voice Recording
    • Callback
    • Forms
    • WebRTC – Voice, Video, Screenshare
    • Tagging and Wrap up
  • CRM Connectors
    • Salesforce
    • Microsoft Dynamics
      • Web Connector
      • USD Connector
      • Screen pop Connector
    • Oracle Siebel
    • Oracle Service Cloud CX
    • Service Now
    • SAP Interaction Center / Hybris C4C
    • Javascript CTI Toolbar
  • Contact Center
    • FusionPBX CTI Webclient
    • Microsoft Teams Virtual Session Border Controller
    • Cisco CCX/ CCE add-on SW
      • Reporting
        • CUIC Reports
        • Dashboards & Wallboards
        • Business Intelligence/ Analytical Reporting
      • Mobile Agent
      • Media Routing
      • Webphone
  • IVR and Speech AI
  • Careers
    • Orders
    • Preferrence Center
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