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Customer Geolocation in Customer Care

Expert Flow
2020-04-10 11:38 2020-04-10 11:38

April 10, 2020

Certain call or chat scenarios require to know more information from the customer during a call or chat, such as …
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ChatGeolocationPCCEUCCEUCCX
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  • Hybrid Chat (Cust – Agent – Bot)
    • Connect customers to MS Teams, Webex Teams, Google Chat, Spark, Mattermost
    • Social media/ FB Pages
    • Whatsapp Business API
  • Customer Interaction
    • Customer Profiles & Interactions
    • Campaigns
      • Digital Marketing Campaigns (Email, Chat, WWW, Voice)
    • Surveys/ Quality Assurance
    • Voice Recording
    • Callback
    • Forms
    • WebRTC – Voice, Video, Screenshare
    • Tagging and Wrap up
  • CRM Connectors
    • Salesforce
    • Microsoft Dynamics
      • Web Connector
      • USD Connector
      • Screen pop Connector
    • Oracle Siebel
    • Oracle Service Cloud CX
    • Service Now
    • SAP Interaction Center / Hybris C4C
    • Javascript CTI Toolbar
  • Cloud Contact Center
    • FusionPBX CTI Webclient
    • Microsoft Teams Virtual Session Border Controller
  • Cisco
    • Reporting
      • CUIC Reports
      • Dashboards & Wallboards
      • Business Intelligence/ Analytical Reporting
    • Mobile Agent
    • Media Routing
  • Speech AI Connector
  • Careers
    • Orders
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