Cloud Contact Center with Odoo
Expertflow Contact Center Service as an add-on to Odoo. Manage high volumes of calls, email, chat, social media, and video in one place. Empower agents with CTI and AI Assist, run campaigns, deploy multilingual bots, and optimize performance with WFM and QA tools.
Enable agents to manage calls and chats directly inside Odoo, without switching screens.
What makes us different
Recommended actions and responses
Links to knowledge base articles
Live transcription and translation
Automated wrap-up codes
Expert Transfer to MS Teams
Route calls to the right expert instantly
Transfer within Odoo or to MS Teams
Use a simple, built-in console
Digital Channels
Track conversations across all channels
Voice, video, WhatsApp, and SMS
Facebook Messenger, Viber, and Telegram
Embedded WebRTC Webphone
Agents don’t need to install any softphone or have a hard phone. Any agent that has access to your CRM has a web (* for Cisco, requires Mobile agent for CCE or E&C for CCX)
Start Conversation | Account Popup & Agent States
See the full customer history as soon as a conversation starts inside Odoo CRM. Agents can update and manage their availability across calls and digital channels without switching between different tools.
AI Agent Assistance in Odoo
Agents get AI-powered guidance during calls and chats — including suggested replies, instant access to knowledge base articles, and live transcription or translation. This helps them resolve customer issues faster and more accurately.
Call Controls
Agents can manage live calls directly within Odoo using the embedded toolbar — accept, hold, resume, end, transfer to colleagues or subject matter experts, and even set up conferences, all without switching screens.
Multi-Channels & Chat Switching
Agents can manage voice, video, WhatsApp, SMS, Facebook Messenger, Viber, and Telegram chats from a single interface in Odoo. Every interaction—messages, recordings, and transcriptions—appears in one unified history, helping agents switch between channels smoothly while keeping the full customer context.
Expert Transfer & Embedded Web phone
Agents can consult or transfer calls to subject matter experts on Microsoft Teams—ensuring smooth handoffs and faster resolutions, all managed directly within Odoo CRM.
Conversation Activity & Wrap-up state
Agents log wrap-up notes, call summaries, and key business insights directly in Odoo CRM. All activity records and call metadata are stored for reporting, analytics, and performance tracking.
