How Expertflow empowers SAP with advanced contact center integrations
In today’s customer-first world, seamless integration between your CRM and contact center is no longer optional—it’s a necessity. Businesses that rely on SAP Sales Cloud and SAP Service Cloud often face challenges when agents juggle multiple tools, switch screens, or work with incomplete customer data. This results in inefficiency, missed opportunities, and inconsistent customer experiences.
Expertflow solves this challenge by delivering advanced computer telephony integration (CTI) and omnichannel solutions that connect SAP with the leading contact center platforms: Cisco, Genesys Cloud, Webex Contact Center, and Expertflow Cloud Contact Center.
All Expertflow integrations are also published on the SAP Marketplace, giving you the confidence that they meet SAP’s validation standards.
By embedding contact center capabilities directly inside SAP, Expertflow enables organizations to unify workflows, empower agents with AI assistance, and provide consistent omnichannel experiences—all from one interface.
Benefits of SAP integration with Expertflow
Integrating SAP CRM with Expertflow’s CTI and omnichannel solutions unlocks clear business value:
Data consistency → Ensure every customer interaction across voice, video, chat, and social channels is logged in SAP for accurate, real-time records.
Scalability → From small teams to global enterprises, Expertflow integrations grow with your business across cloud, on-premises, and hybrid models.
Streamlined workflows → Automate case logging, wrap-ups, and call controls directly inside SAP to reduce errors and accelerate service.
Improved customer insights → Give agents a 360-degree view of every customer with AI recommendations for better personalization, upselling, and cross-selling.
Cost optimization → Lower call handling time, reduce manual tasks, and increase agent productivity without adding headcount.
Cisco (UCCE, UCCX, PCCE) integration with SAP
With Cisco UCCE, UCCX, and PCCE integration for SAP (Soon available on SAP Marketplace), Expertflow extends Cisco’s enterprise-grade contact center features directly into SAP. Agents can use embedded call controls, click-to-dial, and screen pop, while supervisors benefit from complete reporting and interaction histories inside SAP. This ensures faster resolutions and consistent customer experiences without leaving SAP.
Webex CC integration with SAP
Webex Contact Center integration for SAP (Published on Webex Marketplace, soon available on SAP Marketplace,) delivers a modern, cloud-first experience. Agents handle voice and digital interactions inside SAP with full conversation history and AI-powered assistance. Features like multichannel support, integrated call logging, and Microsoft Teams escalation allow service teams to collaborate more effectively and resolve issues faster.
Genesys Cloud integration with SAP
With Genesys Cloud integration for SAP (Soon available on SAP Marketplace), organizations unify customer data and omnichannel engagement. Every interaction—voice, chat, email, or social—is tied to SAP records, ensuring accurate reporting and personalized service. AI features such as real-time transcription, translation, and next-best action guidance improve efficiency and increase customer satisfaction.
Expertflow CX with SAP
For organizations seeking flexibility and innovation, Expertflow: The Omnichannel Contact Center for SAP. Seamlessly handle high volumes of calls, email, chat, social media, and video. Power agents with CTI & AI Assist, run campaigns, deploy multilingual bots, and optimize performance with WFM and QA tools.
Why choose Expertflow
Expertflow is more than just an integration vendor—we are your partner in customer engagement. By extending SAP with the world’s leading contact centers, we help you:
- Increase first-contact resolution with real-time AI guidance
- Empower agents through embedded CTI features
- Deliver consistent omnichannel experiences across every touchpoint
- Optimize operations and reduce costs while leveraging your existing infrastructure
With Expertflow, SAP becomes the heart of your customer engagement strategy—driving productivity, improving customer experiences, and future-proofing your business.
To get started and for pricing, contact us at:
presales@expertflow.com