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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

System Disposition

FieldnameDescriptionDatafield/ FormulaFormat
MonthMonth of the yearMonth
Date
Date of dialer initiated call
Date
Campaign NameName of the agent based outbound campaignCampaignName
TeamName of the agent teamTeam
Total Numbers InputTotal contacts loaded in a fileTotalNumbersInput
Total Number DialedTotal contacts dialed by the dialerTotalNumberDialed
Total ConnectedTotal contacts connectedTotalConnected
Total Not ConnectedTotal contacts not connectedTotalNotConnected
No Auto Dial Answer
Total contacts not answered
NoAutoDialAnswer
Answering Machine
Count of contacts that have answer machine
AnsweringMachine
Busy Tone
Count of contacts that have busy tone
BusyTone
Call Dropped
Count of contact that dropped the call
CallDropped
Disconnected Numbers
Count of contacts that no longer exist
DisconnectedNumbers
Do Not Call
Count of contacts on DNC List
DoNotCall
Other Dispositions
Count of contacts that have other outcomes
OtherDispositions

Available Filters

  • Date Time
  • Campaign