| Fieldname | Description | Datafield/ Formula | Format |
| Agent Name | Full name of the agent | AgentName | |
| Extension | Device which the agent is logged in | Extension | |
| Team Name | Name of the agent team | TeamName | |
| Login Date Time | Date and time of login into the system | LoginDateTime | yyyy-mm-dd hh:mm:ss |
| Logout Date Time | Date and time of logout of the system | LogoutDateTime | yyyy-mm-dd hh:mm:ss |
| Duration | Duration of the login sequence in seconds | LoginDuration | hh:mm:ss |