| Fieldname | Description | Datafield/ Formula | Format |
| Caller ID | Customer phone number received at the contact center | ANI | – |
| Skill | Name of the call type | CallTypeName | – |
| Call Date | Date of call | Date | yyyy:mm:dd |
| Call Start Time | Start time of the call | Time | hh:mm:ss |
| Disconnect Time | Abandoned time when call is dropped by customer | Disconnect | hh:mm:ss |
| Queue Duration | Total duration of the call in queue | Duration | seconds |