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Software for
Contact Centers

Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

 

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Manual Outbound Dialing

Note: Agents should login on Finesse for manual outbound call dialing after making themselves not ready with reason code “Manual Dialing.

Fieldname Description Datafield/ Formula Format
Team Name Name of the team
Agent Name Name of the agent Resource Name
Outbound Calls Count of calls dialed by agent outside the Contact center Outbound Calls
Avg Talk Time Average time agent spent in talking Avg Talk Time hh:mm:ss

 Available Filters

  • Date Time
  • Team
  • Agent