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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Inbound and Outbound Calls Detail

FieldnameDescription
Agent NameName of the agent
Agent Login IDLogin ID of agent
Agent ExtensionExtension of the agent device
Agent Non IPCC ExtensionExtension of the agent device used for dialing external calls
Calls Start TimeStart Time of the call in (yyyy-mm-dd hh:mm:ss) format
Calls End TimeEnd Time of the call in (yyyy-mm-dd hh:mm:ss) format
Call DurationDuration of the call in seconds
Called NumberDialed number to initiate a call (Extension (internal calls), Caller ANI (Outbound Call))
Call ANICustomer ANI (Extension in case of internal call, Caller ANI(Inbound Call)
Call Routed CSQName of CSQ in case of inbound call
Other CSQsName of CSQ to which inbound call is transferred
Call SkillsSkill group name on which call is answered by agent
Talk TimeTalk time of answered call in seconds
Hold TimeHold time of call put on hold by agent in seconds
Wrap-up TimeTime spent by agent during wrap-up in seconds
Type CallName of call type

Availble Filters

  • Date Time
  • Agents