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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Calls Abandoned Detail

FieldnameDescriptionDatafield/FormulaFormat
Start TimeStart time of the callStartTimeyyyy-mm-dd hh:mm:ss
End TimeEnd time of the callEndTimeyyyy-mm-dd hh:mm:ss
DurationDuration of the callCallDurationseconds
Called in NumberCustomer dial numberDialNumber
Agent NameName of the AgentAgent Name
Caller NumberNumber of the customerANI

Available Filters

  • Date Time