| Fieldname | Description | Datafield/Formula | Format |
| Start Time | Start time of the call | StartTime | yyyy-mm-dd hh:mm:ss |
| End Time | End time of the call | EndTime | yyyy-mm-dd hh:mm:ss |
| Duration | Duration of the call | CallDuration | seconds |
| Called in Number | Customer dial number | DialNumber | |
| Agent Name | Name of the Agent | Agent Name | |
| Caller Number | Number of the customer | ANI |