| Fieldname | Description |
| Agent Name | Name of the agent |
| Time Interval | Hourly interval consolidation |
| Average length of Log | Assuming login time of agent in seconds |
| Not Ready % | % of time spent in not ready state w.r.t login time |
| Ready % | % of time spent in ready state w.r.t login time |
| Reserved % | % of time spent in reserved state w.r.t login time |
| Talking % | % of time spent in talking state w.r.t login time |
| Work % | % of time spent in work state w.r.t login time |