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Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Agent Not Ready Reason

FieldnameDescriptionDatafield/ FormulaFormat
MonthMonth of the yearMonth
Date
Selected date from the filter
Date
Agent NameFull name of the agentAgentName
Agent Login IDExtension of the agentExtension
TeamName of the agent teamTeam
Campaign NameName of the campaignCampaignName
Login TimeTotal login durationLoginTimeMinutes
Not Ready TimeTotal not ready time durationNotReadyTimeMinutes
Reason Codes (1,…,n)
Total not ready time duration in different
reason codes
Time during RC’sMinutes

Available Filters

  • Date Time
  • Campaigns
  • Teams
  • Agents