| Fieldname | Description | Datafield/ Formula | Format |
| Month | Month of the year | Month | |
| Date |
Selected date from the filter
|
Date | |
| Agent Name | Full name of the agent | AgentName | |
| Agent Login ID | Extension of the agent | Extension | |
| Team | Name of the agent team | Team | |
| Campaign Name | Name of the campaign | CampaignName | |
| Login Time | Total login duration | LoginTime | Minutes |
| Not Ready Time | Total not ready time duration | NotReadyTime | Minutes |
| Reason Codes (1,…,n) |
Total not ready time duration in different
reason codes
|
Time during RC’s | Minutes |