Webex Contact Center Integration with SAP, HubSpot, SuiteCRM and Zoho
Webex Contact Center CRM Integration: A Customer Success Story When we began developing our customer engagement strategy with Webex Contact Center CRM integration, one thing was clear: our CRMs were powerful, but our communication tools weren’t fully integrated. Our teams used SuiteCRM, HubSpot, SAP, and Zoho CRM to manage customer data, leads, and opportunities. However, […]
Drive better customer experiences with Expertflow solutions for SAP
How Expertflow empowers SAP with advanced contact center integrations In today’s customer-first world, seamless integration between your CRM and contact center is no longer optional—it’s a necessity. Businesses that rely on SAP Sales Cloud and SAP Service Cloud often face challenges when agents juggle multiple tools, switch screens, or work with incomplete customer data. This […]
WhatsApp Business Voice with Expertflow CX: Elevating Customer Conversations
Introduction At Expertflow, we believe customer experience should be simple, connected, and effective. Our Cloud Contact Center (CX) platform already enables businesses to engage customers through chat, email, social media, and messaging. Now, we are introducing the WhatsApp Business Calling API. With this solution, customers can move from chat to live calls within WhatsApp, while […]