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Software for
Contact Centers

Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

 

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

System Disposition

Fieldname Description Datafield/ Formula Format
Month Month of the year Month
Date
Date of dialer initiated call
 Date
Campaign Name Name of the agent based outbound campaign CampaignName
Team Name of the agent team Team
Total Numbers Input Total contacts loaded in a file TotalNumbersInput
Total Number Dialed Total contacts dialed by the dialer TotalNumberDialed
Total Connected Total contacts connected TotalConnected
Total Not Connected Total contacts not connected TotalNotConnected
No Auto Dial Answer
Total contacts not answered
 NoAutoDialAnswer
Answering Machine
Count of contacts that have answer machine
 AnsweringMachine
Busy Tone
Count of contacts that have busy tone
 BusyTone
Call Dropped
Count of contact that dropped the call
 CallDropped
Disconnected Numbers
Count of contacts that no longer exist
 DisconnectedNumbers
Do Not Call
Count of contacts on DNC List
 DoNotCall
Other Dispositions
Count of contacts that have other outcomes
 OtherDispositions

Available Filters

  • Date Time
  • Campaign