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Software for
Contact Centers

Cisco CUIC Reports

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If  none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.

 

Expertflow provides a series of out-of-the-box CUIC records at a fixed price of 300 USD, or for free as part of Expertflow products. Similar bespoken reports can be created.

Custom Real Time Since Midnight

 

Fieldname Description Datafield/ Formula Format
CSQ Name Name of the CSQ
Service Level Service Level Percentage (Number of calls handled within the service level / Number of calls presented)
Total Calls Waiting Number of calls waiting in the queue Calls waiting
Longest Call in Queue Longest wait time of any call before it is answered Longest wait duration hh:mm:ss
Total Calls Number of calls that are presented to the CSQ Total calls
Agents Logged In Number of agents in Logged-In state Logged in agents
Average Answer Speed Avg time of how quickly contact is answered by an agent Total queue time / calls handled hh:mm:ss

 Available Filters

  • CSQ Name