Note: Additional cost for custom database development and deployment of data replication connector will be charged.
| Fieldname | Description | Datafield/Formula | Format |
| Agent | Name of the agent | AgentName | |
| Time Interval | Hourly interval consolidation | Interval | hh |
| Calls Offered | Calls received by the agent | CallsOffered | |
| Calls Processed | Calls answered by agent | CallsAnswered | |
| Calls Lost | Calls abandoned at agent terminal | AbandOnRing | |
| %Calls Processed | Percentage of calls answered | (CallsAnswered/CallsOffered) * 100 |