Supervisor Tools
Announcements & Business Calendars


Silent Monitoring and whisper / Barge-In to Agent Conversations
Enhance your contact center’s service quality with our Silent Monitoring and Whisper/Barge-In feature. Supervisors can silently monitor live calls, provide real-time feedback to agents through Whisper mode without customer awareness, and intervene directly with Barge-In when necessary.
Dashboards
Dashboards provide a comprehensive overview of key metrics in real-time.
Monitor ongoing activities such as call volume, service levels, and agent performance to make informed decisions quickly, which is crucial for managing dynamic call center environments.


Team Announcements
Empower supervisors to efficiently communicate important information to their team members with just a few clicks. The supervisor can create, edit, and delete announcements for their team agents to notify about important news.
Modify Customer Schema and Labels
The customer schema allows the supervisor to define customer fields that are required to store data about customers, such as contact information, preferences, and more.
Supervisors can define customer labels, and agents can assign them to customers. Using these labels, agents can categorize customers based on characteristics such as customer segment, language, and type.
