Software for
Contact Centers
Hybrid Chat (Cust – Agent – Bot)
Social media/ FB Pages
Whatsapp Business API
CX
Documentation
Customer Profiles & Interactions
Campaigns
Digital Marketing Campaigns (Email, Chat, WWW, Voice)
Surveys/ Quality Assurance
Voice Recording
Callback
Forms
WebRTC – Voice, Video, Screenshare
Tagging and Wrap up
CRM Connectors
Salesforce
Microsoft Dynamics
Web Connector
USD Connector
Screen pop Connector
Oracle Siebel
Oracle Service Cloud CX
Service Now
SAP Interaction Center / Hybris C4C
Javascript CTI Toolbar
Contact Center
Cisco CCX/ CCE add-on SW
Reporting
CUIC Reports
Dashboards & Wallboards
Business Intelligence/ Analytical Reporting
Mobile Agent
Media Routing
Webphone
IVR and Speech AI
Careers
Orders
Preferrence Center
Customer Profiles & Interactions (Voice)
$
9.00
per month charged for 1 year
No. of Concurrent Agents:
Customer Profiles & Interactions (Voice) quantity
Add
Hybrid Chat (Cust – Agent – Bot)
Social media/ FB Pages
Whatsapp Business API
CX
Documentation
Customer Profiles & Interactions
Campaigns
Digital Marketing Campaigns (Email, Chat, WWW, Voice)
Surveys/ Quality Assurance
Voice Recording
Callback
Forms
WebRTC – Voice, Video, Screenshare
Tagging and Wrap up
CRM Connectors
Salesforce
Microsoft Dynamics
Web Connector
USD Connector
Screen pop Connector
Oracle Siebel
Oracle Service Cloud CX
Service Now
SAP Interaction Center / Hybris C4C
Javascript CTI Toolbar
Contact Center
Cisco CCX/ CCE add-on SW
Reporting
CUIC Reports
Dashboards & Wallboards
Business Intelligence/ Analytical Reporting
Mobile Agent
Media Routing
Webphone
IVR and Speech AI
Careers
Orders
Preferrence Center
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