Facebook Page: Privacy Statement

Expert Flow

Expertflow Social Media Privacy Statement

This privacy statement outlines how Expertflow collects, processes, and safeguards personally identifiable information obtained from users interacting with our official Facebook Page, Instagram Account, and YouTube Channel through integrated applications such as EFHybridChatPageConnector and ExpertflowCIM. These applications are internally developed for managing, analyzing, and responding to user interactions. By engaging with Expertflow’s social media platforms, you agree to the practices described in this Privacy Statement.

1. Information Collected by Expertflow

We collect and store the following types of information when users interact with our Facebook, Instagram, and YouTube platforms:

Automatically Collected Information:

  • Comments or messages posted on our Facebook Page, Instagram posts, and YouTube videos.
  • Associated username, Facebook User ID, Instagram User ID, and YouTube Channel ID.
  • This data is securely stored and analyzed by our AI chatbot to detect user intent and improve responses.

2. How Expertflow Uses Collected Information

Expertflow utilizes this data exclusively for internal purposes, including:

  • Enhancing AI-based chatbots to improve customer service and engagement.
  • Refining our products and services for better user experience and interaction.

3. Data Sharing Policy

Expertflow does not share collected user information with external partners or third parties. All personal data remains secured within Expertflow’s private network and is strictly used for internal product and service enhancements.

4. Children’s Data Protection

Our social media platforms and services are intended for businesses in sectors such as contact centers, public utilities, government, and banking. We do not collect, store, or process any data related to children, nor do we publish child-related content.

5. Updates to the Privacy Statement

Expertflow may update this Privacy Statement periodically. Any changes will be communicated through:

  • Announcements on Facebook, Instagram, YouTube, or our website.
  • The updated Privacy Statement will apply once posted. Continued use of our platforms constitutes acceptance of any modifications.

6. Contact Information

For any concerns or inquiries regarding data protection, processing, access, or consent revocation, please contact us at:

📍 ExpertFlow LLC Jägerweg 18, 3014 Bern, Switzerland

📞 +41 796385801

📧 privacy@expertflow.com

Your privacy is important to us, and we are committed to protecting your personal information while enhancing your digital experience with Expertflow.