This privacy statement applies to the treatment of personally identifiable information obtained from you in connection with the Experflow Facebook Page & Instagram Account connected to the facebook page where we’ve integrated our applications - EFHybridChatPageConnector & ExpertflowCIM. This is an internal application developed by Expertflow for its internal use to read, analyse and respond to comments posted on its facebook page and instagram posts. By using or otherwise accessing the Expertflow Facebook Page and its connected instagram account, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

We collect the following types of information from our Facebook page & its connected Instagram account visitors:

• Personal Information Collected Automatically:

We receive and store comments that you post on our Facebook page & its connected Instagram account. These comments are later analyzed by our chatbot to detect intents and carry out the necessary actions.  Apart from the comment, we may also receive your name, Facebook user ID and Instagram user ID. This information remains within our secured servers and is not shared with any other party.

Experflow uses the information described in this Privacy Statement (section: 1) internally to:

• Design and develop AI bots -with the aim of improving its products and services delivery to its customers. 

Expertflow does not share any information received from you with its partners or any other third party. The information is used only for internal purposes – within expertflow secure networks to improve its products and service delivery.

The services available through Expertflow Facebook page & its connected instagram account are not intended for children but rather for businesses that deal with contact centers, public utility, government or banking sectors . Expertflow does not post information related to children or collect any information about children.

Expertflow may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our Facebook page or its connected Instagram account or website. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Experflow Facebook page or its connected Instagram account after such changes have been first posted.

For questions and queries about EF data protection, processing, access and use of private information, correction, blocking or revocation of any granted consent to us, please contact us at ExpertFlow LLC, Jägerweg 18, 3014 Bern, Switzerland, +41 796385801, privacy@expertflow.com