Reskill agents with a drag and drop UI
Cisco UCCX Supervisors can quickly reskill their agents with simple drag and drop controls while managing CSQs, eliminating the need for complex administration, thus saving precious time.
All skill and agent-based queues are listed on the same screen with a color representation to differentiate the type. Skill-based CSQs are better visualized with a bar to represent the skill-level. Dynamic skill changes to CCX agents is more simplified with a drag-n-drop interface.