ResourcesCisco Unified Contact Center Express (UCCX)

Simple drag and drop user interface for Cisco UCCX supervisors to reskill agents and Contact Service Queues (CSQs).

It reduces the overall time and hassle to go to CCX administration and change agent groups for reskilling.

Features

Reskill agents with a drag and drop UI

Cisco UCCX Supervisors can quickly reskill their agents with simple drag and drop controls while managing CSQs, eliminating the need for complex administration, thus saving precious time.

All skill and agent-based queues are listed on the same screen with a color representation to differentiate the type. Skill-based CSQs are better visualized with a bar to represent the skill-level. Dynamic skill changes to CCX agents is more simplified with a drag-n-drop interface.

Agent Management

With the agent management interface, a supervisor can quickly find agents in the workspace with profile pictures, group names, and the skills that an agent possesses. The upcoming release will also show an agent’s real-time status ("ready", "not ready", "talking") with a mouse hover on the agent picture.

Note: Resources can co-reside with any other CC Admin module.

Hardware Requirements

Server Cores 2 Cores
RAM 6 GB
Hard Disk 20 GB

Software Requirements

Operating System Windows Server 2012
Browser Firefox (50.1.0)

Compatibility with specific versions of Cisco Unified Contact Center Express and Enterprise

Cisco Unified Contact Center Express (UCCX)

versions 10.6 and higher (Enhanced & Premium)

Other CC Admin Modules

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