Simplified administration for Cisco Contact Center Express (UCCX) supervisors and administrators.
Equip you supervisors with the ability to manage scripts, virtualized contact centers with shared CCX, and set up new applications.
An isolated workspace for each contact center team supervisor to manage its own agents, announcements, services and business calendars. The workspace concept allows you to run a multi-tenant/multi-site contact center giving each tenant the freedom and control it needs for daily operations.
Create new CCX applications, attach scripts and assign triggers to them. Modify the call routing treatment any time by changing the script variables on the fly.
Note: Administration can co-reside with any other CC Admin module.
Compatibility with specific versions of Cisco Unified Contact Center Express and Enterprise