CCX AdministrationCisco Unified Contact Center Express (UCCX)

Simplified administration for Cisco Contact Center Express (UCCX) supervisors and administrators.

Equip you supervisors with the ability to manage scripts, virtualized contact centers with shared CCX, and set up new applications.


Workspace views

An isolated workspace for each contact center team supervisor to manage its own agents, announcements, services and business calendars. The workspace concept allows you to run a multi-tenant/multi-site contact center giving each tenant the freedom and control it needs for daily operations.

Simplified Application & Script Management

Create new CCX applications, attach scripts and assign triggers to them. Modify the call routing treatment any time by changing the script variables on the fly.

Synchronized with CCX

Leveraging on CCX APIs for a smart integration with CCX, keeping all the changes synchronized in CCX

SSO with Finesse

Every CCX supervisor can login to the panel with CCX supervisor Finesse login credentials. An administrator can, however, limit the access to a defined subset of features for a junior/associate supervisor.

Note: Administration can co-reside with any other CC Admin module.

Hardware Requirements

Server Cores 2 Cores
RAM 6 GB
Hard Disk 20 GB

Software Requirements

Operating System Windows Server 2012
Browser Firefox (50.1.0)

Compatibility with specific versions of Cisco Unified Contact Center Express and Enterprise

Cisco Unified Contact Center Express (UCCX)

versions 10.6 and higher (Enhanced & Premium)
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