Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.
|Team Name||Name of the team|
|Agent Name||Name of the agent||Resource Name|
|Calls Presented||Count of calls presented to agent||Calls Presented|
|Calls Answered||Count of calls handled by agent||Calls Answered|
|Ring No Answer (RNA)||Count of all calls presented to agent but was not answered and sent back to the queue||RNA|
|Calls Abandoned||Count of all calls abandoned in queue||Calls Abandoned|
|Answered Rate||Percentage of calls answered||(Calls Answered / Calls Presented) * 100|
|Abandoned Rate||Percentage of calls abandoned||(Calls Abandoned / Calls Presented) * 100|
|Calls Transferred||Count of all calls transferred to another agent||Calls Transferred|
|Transfer Rate||Percentage of calls transferred||(Calls Transferred / Calls Presented) *100|
|Hold Calls||Count of calls put on hold by agent||Calls on Hold|
|Hold Rate||Percentage of calls put on hold||(Calls on Hold / Calls Presented) *100|
|Avg Hold Time||Average time of calls put on hold by agent||Avg Hold Time||hh:mm:ss|
|Avg Talk Time||Average time agent spent in talking with customer||Avg Talk Time||hh:mm:ss|
|Avg work Time||Average time agent spend in wrapping up the call||Avg Work Time||hh:mm:ss|
|Avg Handle Time||Average time agent spent in handling the call||Avg Handle Time||hh:mm:ss|