Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.
|Date||Date of contact dialed by dialer||Date||yyyy-mm-dd|
|Phone||Number of the customer||Phone|
|Agent Name||Name of the agent||AgentName|
|Agent Login ID||Extension of the agent||AgentLoginID|
|Campaign||Name of the campaign||Campaign|
|Team||Name of the agent team||Team|
|Call Start Time||Time of the call when connected to the customer||CallStartTime|
|Call End Time||
Time of the call when disconnected by the
|Call Duration||Total duration of the call||CallDuration||hh:mm:ss|
|Talk Duration||Talk duration of the agent||TalkDuration||hh:mm:ss|
|Hold Duration||Duration of the contact while put on hold||HoldDuration||hh:mm:ss|
|Agent Disposition||Wrap-up entered by the Agent||WrapupData|
|System Disposition||Outcome of the call marked by the system||CallResult|