Additional plug-and-play reports to your CUIC repository. Search through our deposit of stock reports by entering a search term or select one or multiple of the categories on the right within the collection.
300$ for each out-of-the-box report in the catalog. If none of these suit your reporting requirements, we can build customized reports that you can then install in your environment.
See our wallboard and OLAP/ Business Intelligence solutions for advanced reporting requirements.
|Team||Name of the agent team||AgentTeam|
|Agent Name||Name of the agent||AgentName|
|Number of Calls||Inbound calls answered||AnsweredCalls|
|Calls Duration||Duration of answered calls||CallDuration-Incoming||seconds|
|Avg Duration||Average duration of answered calls||CallDuration/CallAnswered|
|Number of Calls||Internal calls made in the system||InternalCalls|
|Calls Duration||Duration of internal calls||CallDuration-Internal||seconds|
|Avg Duration||Average duration of internal calls||CallDuration/InternalCalls|
|Number of Calls||Manual Outbound calls made from the UCCX system||OutboundCalls|
|Calls Duration||Duration of outbound calls||CallDuration-Outbound||seconds|
|Avg Duration||Average duration of outbound calls||CallDuration/OutboundCalls|
|Number of Calls||Calls transferred or conferenced between agents||TransferredCalls|
|Calls Duration||Duration of transferred calls||CallDuration-Transfer||seconds|
|Avg Duration||Average duration of transferred calls||CallDuration/TransferCall|
|Number of Calls||Sum of all calls||TotalCalls|
|Calls Duration||Sum of duration of all calls||TotalDuration||seconds|
|Avg Duration||Average duration of all calls||TotalDuration/TotalCalls|