CampaignsCisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)
Give your Cisco contact center supervisors the freedom to manage automated outbound campaigns from a web-based portal.
Leveraging on Cisco Outbound dialing capabilities, ECM offers you the freedom to import contact lists from any external data source, auto dial those contacts and implement conditional call strategies (rescheduling options) based on the dialer outcomes.
REST-based APIs provide the flexibility to create and manage unlimited voice campaigns, have the call results updated against each prospect and view consolidated campaign reports, all from your preferred CRM. A toggle button makes it easy to start and abort campaigns at any time.