Cloud Contact Center Integration with Odoo

Cloud Contact Center Integration With Odoo

Embed contact center features within the Odoo interface, available
for Cisco UCCX, PCCE, UCCE, WxCC, Genesys, and Expertflow CC

Enable your contact center agents to handle calls and chat sessions directly from within Odoo, and you don’t need to toggle screens

What makes us different

Agent Assistance

Real-time contextual agent AI assistance such as recommended actions and answers link to knowledge base articles Transcription and translation Manual or automated wrap-up codes

Expert Transfer to MS Teams

Manage and transfer calls efficiently with a user-friendly console in Odoo CRM.

Digital channels

Unified interaction history across all communication channels (voice, video, Whatsapp, SMS, Facebook Messenger, Viber, Telegram)

Embedded WebRTC Webphone

Any agent that has access to your CRM has access to full contact center capabilities (* for Cisco, requires a Mobile agent for CCE or E&C for CCX)

Start Conversation | Account Popup & Agent States

Enable instant screen pops with full customer history inside Odoo CRM. Agents auto-sync their status across voice and digital channels, eliminating the need to switch between applications.

AI Agent Assistance

Agents receive live AI-powered call support with suggested actions, instant knowledge base articles, and real-time transcription/translation, ensuring faster, accurate resolutions.

Call Controls

Embedded CTI toolbar adapts to live call states—allowing agents to accept, hold, resume, end calls, transfer, and conference—all within Odoo Interface

Multi-Channels & Chat Switching

An agent can handle multiple conversations across various channels (voice, video, WhatsApp, SMS, Facebook Messenger, Viber, Telegram) with a unified interaction history, including recordings and transcriptions. The Odoo CRM updates automatically to match the active conversation for efficient workflow management.

Expert Transfer & Embedded Web phone

Agents consult or transfer calls to non-contact center experts on MS Teams, facilitating smooth handoffs and expert collaboration directly within Odoo CRM.

Conversation Activity & Wrap-up state

Cloud Contact Center Agent log wrap-up notes, call summaries, and business insights directly into Odoo CRM, with activity records capturing key call metadata for analysis and reporting

Cloud Contact Center Integration with Odoo