Increase functionality for agents and improve inter-team collaboration with our gadgets for Cisco Finesse.
Migrate from CAD to Finesse
Our gadgets help you make a smooth transition from CAD to Finesse without loosing functionality that you were used to from CAD.
Add CCE-like experience namely in the areas of chat to UCCX installations also with the Hybrid Chat gadget that can replace Socialminer chat.
To see a detailed comparison between CAD and Finesse, check out this whitepaper by CISCO
End-of-Sale and End-of-Life Announcement for CTI OS and Cisco Agent Desktop (CAD). The table below illustrates differences.
| CAD | Finesse | EF Gadgets | |
|---|---|---|---|
| Agent-initiated chat | Full Support | No Support | Chat Gadget |
| On-Demand Voice Recording | Partial Support | No Support | On-Demand call recording Gadget |
| Blind Call Transfer | Full Support | Only UCCE | Expert Call Transfer Gadget |
| Supervisor-agent chat | Full Support | Only UCCE | Chat Gadget |
| Agent Greetings | No Support | No Support | Expert Agent Greeting Gadget |
| Supervisor Whisper | No Support | No Support | Supervisor Whisper Gadget |
| Team messages | Full Support | No Support | Chat Gadget |
| Call parking | No Support | No Support | Expert Call Parking Gadget |
| Call Back Request | No Support | No Support | My Callback Gadget |
| Transfer to Skill Group | No Support | No Support | Expert Call Transfer Gadget |
| View and listen to previous recorded calls | No Support | No Support | My Calls Gadget |
ExpertFlow provides professional services for migrating from CAD to Finesse. We cover all aspects of migration including site audit and survey, implementation and 3rd party CTI integration.
