ACTIVE_Attendant Console Gadget

Call Forwarding Gadget

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

This gadget allows agents, supervisors, attendants, switchboard operators and telephone operators to search for users within the call center.

Operators can see the presence/ availability status of that person, chat with that person and then forward the call.

We plan to ultimately merge  http://www.expertflow.com/customer make with the Call forwarding Gadget, to allow callforwarding to any UC user (Cisco Spark, Jabber or Microsoft Skype for Business) or external phones in fall 2020. CIM currently manages only external users/ phone books for click-to-dial and screen-popup. Once merged, this functionality will become a full-fledgeD Attendant console.