ACTIVE_Attendant Console Gadget

Attendant / Call Forwarding Gadget
Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE)

This Attendant console is embedded as a gadget into Finesse. It allows agents, supervisors, attendants, switchboard operators and telephone operators to search for users within the call center, or within the UC environment (Cisco Spark, Jabber or Microsoft Skype for Business).

Operators can see the presence/ availability status of that person, chat with that person and then forward the call.

We are currently (April 2018) in the process of merging this gadget with the internal chat gadget.