All that you want to connect
to your Contact Center
We offer a wide range of connectors and integration options for your contact center such as CRM CTI integrations, Chat and Social Media channels, AI Components for automated speech recognition, translation, biometric authentication and many other purposes, CMS / knowledge base search integrations, chat and video integrations for websites and mobile apps, and much more.
Don’t find what you need here? Get in touch with us and we will design a solution for you. We have more than 15 years of experience, and our list of references includes complex projects such as integrating with large banks and financial service institutions, telecom providers and other industries across geographies.
Also, you are free to design and implement your own integrations. All our software has been built with attention to integration options, using open APIs for which we provide online documentation.
Cisco Call Parking Gadget
Allows agents to park and retrieve calls. For Cisco UCCX,UCCE or PCCE, Finesse Gadget
View MoreCisco – Call recording
Voice Recording Solution including call hold, call transfer and call conference. For Cisco UCCX / UCCE or PCCE.
View MoreCisco – Wrap-up and call tagging in Finesse Gadget
Search, select and apply wrapups/disposition codes to inbound and outbound calls. For Cisco UCCX / UCCE or PCCE.
View MoreCisco Mobile Agent
Mobile agent app available as a Cisco Finesse Gadget and also an integration for iPhone/ Android.
View MoreCisco Analytical Reporting
Analytical reports add-on for Cisco UCCX, UCCE or PCCE
View MoreCisco Reports & Wallboards
Real-time reporting add-on for Cisco UCCX ,UCCE OR PCCE
View MoreCisco Java SDK CTI Controls for CRMs
Fully functional agent state and call control CTI toolbar within your CRM solution. For Cisco UCCX, UCCE, PCCE) or CUCM
View More
Oracle Service Cloud CTI Toolbar
Embedded CTI Connector toolbar within Oracle CX with call and agent state controls. For Cisco UCCX / UCCE / PCCE or Genesys.
View More
SAP CRM & SAP Hybris C4C CTI Connectors
Embedded CTI Connector toolbar provides call controls within the SAP CRM and Hybris C4C. For Cisco UCCX / UCCE or PCCE.
View MoreSiebel CRM CTI Toolbar
Get call and agent state controls in the Oracle Siebel Communication Toolbar using this CTI Connector. For Cisco UCCX / UCCE / PCCE or Genesys
View More
Salesforce CTI Toolbar Integration
Salesforce CRM: CTI Toolbar Integration with Cisco, Genesys and Expertflow Contact Centers
View More
Microsoft Dynamics Screenpop Connector
CTI Integration solution with Cisco Finesse that opens Microsoft Dynamics CRM caller account information in a browser tab.
View MoreMicrosoft Dynamics CTI Connector
Web-based CTI Connector from Microsoft Dynamics to Cisco UCCX / UCCE / PCCE and CUCM, Genesys and Expertflow CC
View MoreMicrosoft Dynamics USD CTI connector
Microsoft Unified Service Desk - embedded CTI Connector. For Cisco UCCX / UCCE / PCCE and CUCM, Genesys and Expertflow CC.
View MoreMicrosoft Dynamics CRM connector
CTI Integration for Microsoft Dynamics Sales or Dynamics Customer Service. For Cisco UCCX / UCCE or PCCE, CUCM, Genesys or Expertflow Cloud CC.
View More
ServiceNow CTI Toolbar
Embedded CTI Connector for ServiceNow integration for Cisco UCCX / UCCE / PCCE or Genesys.
View MoreCisco – Supervisor Tools
Supervisor Tools, one-stop administration interface for Cisco UCCX / UCCE or PCCE.
View MoreCisco Webphone
Receive phone calls directly from a web browser. For Cisco UCCX, UCCE, PCCE
View More
HubSpot Webex Contact Center Integration
Hubspot contact center Integration for Cisco, Webex, Genesys, and Expertflow
View More
Cisco SAP contact center Integration
Cisco contact center Integration for Cisco, Webex, Genesys, and Expertflow
View More
Zendesk contact center Integration
Zendesk contact center Integration for Cisco, Webex, Genesys, and Expertflow
View More
Zoho Webex contact center Integration
Zoho Webex CRM with advanced CTI integration for Cisco, Webex, Genesys, and Expertflow
View MoreHubspot Contact Center Intergration
Hubspot CRM with advanced CTI integration for Cisco, Webex, Genesys, and Expertflow
View More
Suite CRM Contact Center Integration
Suite CRM with advanced CTI integration for Cisco, Webex, Genesys, and Expertflow
View More
Zoho CTI Connectors
Zoho CRM with advanced CTI integration for Cisco, Webex, Genesys, and Expertflow
View More