• 818-758-4076
  • office@legit.com
  • 3146 Koontz Lane, California

Software for
Contact Centers

ACTIVE_Announcements

Announcements & Business Calendars

Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE) Easily change IVR announcements and call center working hours Add IVR announcements and business hours of your Cisco contact center CCX or CCE. Manage planned/unplanned outages, promotions, greetings with Easy Announcements. Also, add hours of operations, public holidays and exceptional hours on the contact center calendar.

Easy Announcements

An easy announcement is one or more prompts to be played to a caller on the IVR. Administrators/supervisors can quickly add or change announcements on the IVR (greetings, promotions, outages) with a web-based interface.

By adding calendar time/date and region, announcements can also be scheduled to be played over a certain time/period and for particular caller segments only.

Business Calendars

Business calendars allow administrators to add, change opening/closing hours of the call center, define public holidays and exceptional hours of operation. Administrators can create business shift timings with multiple shift schedules. For instance, different shift openings for winter and summer seasons.

In a multi-tenant or multi-site environment, this helps in independently managing working hours and holiday profiles of several of your business units.

CCX/CCE Prompts

A folder structure interface to upload new language prompts while showing already uploaded prompts from UCCX or UCCE media server. While uploading, the application validates the format with audio format compliance. Use these prompts while creating easy announcements to be played back on the IVR.
Requirements
Compatibility

Hardware Requirements

See Hardware Sizing sheet for detailed machine specifications.

Software Requirements

Operating System CentOS 7
Docker Docker CE 18+ and Docker-compose
Browser Firefox 61 or higher
Database MS SQL Server 2014/2016 Standard or Enterprise edition. To support HA, an SQL Server fail over cluster is required to be set up. For a non-HA deployment, the application can also work with MySQL.
Compatibility with specific versions of Cisco Contact Center Express and Enterprise

Cisco Unified Contact Center Enterprise (UCCE)

versions 10.5 and higher

Cisco Unified Contact Center Express (UCCX)

versions 10.6 and higher (premium)

ExpertFlow LLC, Jägerweg 18, 3014 Bern, Switzerland

Contact Us
Facebook X-twitter Linkedin Youtube

© ExpertFlow - All rights reserved. 2025