Multi-channel customer service
Provide Livechat and WebRTC across any chat channel, any chatbot, any CRM, any Marketing Cloud Campaign.
Integrate with your Cisco UCCX/ CCE or Freeswitch/ FusionPBX contact center.
AI augmented agents in customer care
Embed the AI solution of your choice (speech recognition, chat- or voicebots) to either support agents with suggested answers or to auto-answer. Expertflow Hybridchat connects any chat channel (Whatsapp with unlimited session msgs, FB Messenger, SMS, Viber,..) with live agents, chatbots and optionally your callcenter (Cisco CCX, CCE or Freeswitch)
Mobile Agents can login to Cisco CCX/ CCE , Hybridchat and Customer Journey via mobile app for Android or iPhone.
Schedule and execute multichannel campaigns across all media - voice, chat, email, online. Integrates with the Cisco OB Dialer for Voice, and SMS.
For digital marketing, email campaigns, any chat channel, we provide plugins to Mautic (opensource) . API's are available to alternatively integrate also with marketing solutions of Acquia, Oracle, IBM or Adobe.
WebRTC Voice/ Video/ Screenshare
Customize your own dashboards to display real-time information on LCD displays or embeddeable web gadgets in a browser or Finesse.
Capture customer-related tickets from customers, agents, and supervisors before, during or after conversations.
- Chat (bot)
- Web with digital marketing forms