on Cisco UCCX/ CCE or opensource Freeswitch Contact Centers.
Serve a customer simultaneously over several media in parallel, such as Visual IVR (chat+ IVR), phone + screenshare, phone + chat, chat + WWW activities
Artificial intelligence in Customer Care
Capture customer-related tickets from customers, agents, and supervisors before, during or after conversations.
- Chat (bot)
- Web with digital marketing forms
Customize your own dashboards to display real-time information on LCD displays or embeddeable web gadgets in a browser or Finesse.
Schedule and execute multichannel campaigns across all media – voice, chat, email, online. Integrates with the Cisco OB Dialer for Voice, and any chat channel/ bot for chat.
For online email/ inbound digital marketing, we integrate with Mautic (opensource)/ Acquia (commercial), or the marketing clouds of Siebel, Oracle, IBM or Adobe.