Deliver customer service by human agents and digital assistants over voice, chat, video, web and social media in parallel
Conference AI engines of your choice into customer interactions (voice, video, chat)
Automate routine chat and voice interactions or assist agents in real time.
Expertflow connects AI engines of your choice to:
- recognize speech with a conversational IVR
- extract meaning with Natural Language Understanding
- counter toxic language
- transcribe and translate
- detect emotions
- authentify callers with voice or face biometrics
- retrieve content of Fax and paper documents
Agents can access the contact center via a simple web browser...
... or embedded within major CRM solutions
Use Expertflow's cloud UC, or leverage your existing telephony assets:
Build customer relationships with digital marketing and outbound campaigns across all channels
Tie Everything Together
We provide the expert plumbing you need to connect all your assets
agents with context relevant activities and information
Conversation Data
Enrich a customer interaction by gathering and sharing information across components/ bots
- before a chat or call on a website (using tag management), chatbot (“slots”) or IVR from the customer
- during the interaction by the agent or customer such as agent guidance forms
- after an interaction by the client (post collaboration (satisfaction) survey), agent (call tagging) or supervisor (QA score to a voice recording)
Create reports and statistics from slots to detect long-term trends on either customers or agents.
The Missouri Poison Center is a 24/7 contact center. We implemented ExpertFlow Hybrid Chat in 2019. The company culture, from the CEO to the helpdesk, strive for customer’s success. Everyone was proactive and eager to assist us with ideas, solutions, and customization. We presented the company with many workflow needs during the design, implementation, and support phases; the ExpertFlow team delivered enhancements in a consistent manner. We are pleased with the company culture and continue investing in their products and services.
We are very please and happy to work with your company on this SFDC connector project, the system runs well and is stable. We appreciated your support and the services, we got from your company. We hope could work with you on further projects in the future.
