Expertflow builds software for Cisco contact centers (UCCE, UCCX or PCCE). We provide CTI integration with Oracle Siebel or Oracle Service Cloud, Microsoft Dynamics and SAP Interaction Center, adding multimedia collaboration channels and media routing such as Chat, Email, SMS, USSD, as well as multimedia outbound campaigns that can be managed directly from the CRM.
We also provide solutions callcenter supervisors, tools to plan, track and score customer interactions, finesse gadgets, reporting solutions, wallboards, SMS for Cisco contact centers, retail queuing and media recording, in addition to AI / Chat Bot.
Opened office in Southafrica. In addition to MEA, clients from Switzerland, France, Argentina, Thailand, the US, Germany are now using our software.
Started selling our Software products on a worldwide basis.
We started our Sales activities in French-speaking Europe. We now serve over 100 clients.
Lagos/ Nigeria starts, serving West Africa. Cisco names us their Customer Collaboration partner of the year 2014 for Europe, MiddleEast, and Africa.
Nairobi/ Kenya was set up in 2013 to serve East Africa.
Cisco names us Customer Collaboration partner of the year for MEA.
Expertflow Morocco was set up in August 2011 in Rabat, to serve our clients in French-speaking Africa - primarily the Maghreb.
In February , Expertflow LLC in Cairo is created, to serve the Middle East, in particular, Egypt.
Creation of the office in Lahore/ Pakistan, registered with the SECP, which provides most of the operations support and SW development.
Expertflow LLC in Switzerland was established in November 2007, originally as a Management buyout of B&S in the UAE. The company is entirely owned by the management and has no external debt. This guarantees a strong personal commitment to the long-term success of the company, as well as a financial solidity required to stem call center projects and operations of long durations.
It's senior management have been working in contact center technologies since 2000.