Screen Popup initiated by Finesse
The CRM customer profile pops up in a separate window or tab than the Finesse interface. The contact center agent switches between Finesse and the CRM.
Telephony/ agent state toolbar embedded in the CRM user interface. The embedded connector provides both the customer information and the CTI controls in the same screen.
Opensocial Gadget in Finesse
This connector embeds the CRM customer information screen into the finesse interface. This connector is possible for CRM Systems supporting the Open UI framework.