We directly integrate with the Cisco Finesse Server API .
We can either embed the CRM window directly into Cisco Finesse or vice versa.
The embedded CTI (Computer Telephony Integration) Connector provides call and agent state controls within the Siebel Communication Toolbar (Siebel CRM), eliminating the need for agents to switch between applications.
The embedded CTI Connector toolbar provides call controls within the SAP CRM Interaction Center (ICI) or SAP Hybris C4C, eliminating the need for agents to switch between applications.
Voice bridge that connects Cisco Unified Contact Center Enterprise (UCCE) or Cisco Unified Contact Center Express (UCCX) or Expertflow Cloud CC or FusionPBX with Microsoft Dynamics Sales or Microsoft Dynamics Customer Service for CTI call controls and transfer of data.
Embedded CTI telephony and chat toolbar within SFDC with call and agent state controls, eliminating the need for agents to switch between applications.
Integration between Cisco Contact Center and ServiceNow
The embedded CTI (Computer Telephony Integration) Connector provides call and agent state controls within Service Now, eliminating the need for agents to switch between applications. This third-party CTI link happens at the server level between Service Now and Finesse Server, so no component needs to be installed/ configured on the agent's side.
What sets the Expertflow solution apart from other CRM connectors is that we also provide controls for chat and digital channels. Secondly, agents can receive phone calls directly through a WebRTC webphone embedded in your CRM, without requiring a physically installed softphone or hardphone.
CRM Connectors
Telephony and agent state controls linked to your CRM. Customer profile pop-up on call arrival, click-to-dial, and a unified agent interface both for telephony/ media control and your CRM. For the following CRM solutions, we offer finished CRM connectors that are integrated inside the CRM interface, either as soft client or (in the case of Microsoft Unified Service Desk) as heavy client):
Integration with your CRM
Screen Popup initiated by Finesse
Javascript CTI Toolbar
Embed a telephony/ agent state toolbar in your own CRM, using this Javascript toolbar.